Build a modern, digital public sector.

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Salesforce for the public sector

Get a scalable, flexible, and secure platform with apps and services designed to meet your needs.

With Salesforce, you can rapidly transform the way you deliver services through solutions, and products that flex and scale to meet every need.
  • Implement immediately and see time to value and impact in days, not years.
  • Low code/no code SAAS platform that integrates with legacy systems.
  • Deliver an improved level of service to create satisfaction and build trust in public sector organisations.
  • Broad range of solutions from contact centres to case management to citizen engagement and many more.
Public sector buildings: Healthcare, Central Government, Local Government

Central Government

Salesforce is the platform that helps Central Government transform its engagements - giving public servants a 360-degree view of citizens, stakeholders and partners. Today’s citizens expect government to deliver the same high quality service as the private sector and to engage the way they are used to through mobile, web, social and other digital means. We empower governments to create an increasingly customer-centric and personalised experience. We help deliver the transformational change needed to respond to today’s challenges, standing up innovative services in a matter of weeks and months, rather than years using traditional approaches.

Local Government

Salesforce helps bring Local Government and Citizens together by offering a 360-degree view of their needs.  Our platform provides an integrated solution for citizens, businesses and employees for all of their engagements with a local administration. With Salesforce, Local Government can deliver the transformational change needed to respond to today's challenges and prepare for the future.


Salesforce provides a connected platform for digital care, enabling healthcare organisations to deliver transformative, digital-first and integrated services, improving engagement and simplifying access to services.  With Salesforce Health Cloud, healthcare organisations can offer personalised, connected experiences across every touchpoint, while also giving patients more control over their health and wellbeing.


Salesforce enables public transportation organisations to be better connected with their passengers and ultimately to provide a better service. Salesforce provides a 360 degree view of not only  passengers but also employees and physical assets, enabling a much better, more efficient operation.

Prepare for the future with tools to help report, track, and coordinate emergency communications.

Reimagine emergency response with an agile platform that enables better response and recovery.
  • Track readiness across organisations and facilities.
  • Communicate across email, SMS, and social platforms.
  • Capture information critical to each stage of the response.
  • Scale your call, web, chat, and text response systems.
  • Manage initial and long-term procedures.

Public sector case studies

See how Salesforce has helped public sector organisations

Partnering with Salesforce has helped public sector agencies around the world adapt at speed, driving the changes required to tackle it’s biggest challenges and prepare for the future.

Salesforce Virtual Events

Join us for virtual demonstrations and live events that focus on thought leadership and solutions for government agencies and the public sector.


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help you learn more about Salesforce products and capabilities.