Analytics

Meet Service Insights: Agentic Analytics Built for Service Teams Powered by Tableau Next

Discover how Service Insights elevates interactions and accelerates resolutions with purpose-built, AI-powered insights in your flow of work.

Omnichannel analytics dashboard in Service Insights from Tableau Next showing average handle time, wait times, top queues, and service rep performance metrics across communication channels with Tableau and Service Cloud logos.

Screenshot showing side-by-side interfaces of Salesforce CRM Analytics and an enlarged agent chat window powered by Concierge in Tableau Next, both displaying data visualizations related to analyzing promotion tactics.

Southard Jones

How open analytics interoperability empowers businesses to unlock AI-driven insights without starting from scratch.

Illustration of three workers at a table discussing the data visualizations on the wall, all on a dark purple background.

Daniel Alon

Learn how Tableau Semantics enriches unified data with business knowledge, helps agents to provide more accurate responses, and accelerates time to insights.

Southard Jones

The Open Semantic Interchange entered the Apache Incubator as Apache Ossie (Incubating), backed by a growing coalition of 50+ data and AI leaders.

Southard Jones

The Open Semantic Interchange (OSI) v0.1 standard provides the semantic foundation for trustworthy agentic AI, analytics, and autonomous business action.

Agent Astro stands next to an image of a semantic data model in Data Cloud and Tableau Next, with some AI sparkle dust.

Southard Jones

Salesforce is making a first-of-its-kind commitment with an alliance of industry leaders to build towards an open, interoperable future required to accelerate agentic AI.

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Turn customer interactions into insights that help your business improve with service intelligence.

Illustration of a man, woman, and robot interacting with data visualizations that appear above a table-like connected network representing a knowledge graph for analytics.

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Ensure accurate AI insights with a dynamic knowledge engine that equips AI agents with a reliable, trustworthy understanding of your business.

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From your first customer conversation to your next big win, Salesforce's #1 AI CRM helps you build stronger relationships, work smarter with AI agents, and transform your business into an agentic enterprise.