After graduating from college, Julie O'Donnell landed a job with Hewlett-Packard in an integration role, requiring her to embrace learning on the fly. She needed to quickly pick up the ins-and-outs of both system integrations and the hardware itself. This experience required Julie to get involved in the back end of systems, sparking a desire to pursue a career built around both technical understanding and business acumen.

When the prospect of upward mobility became stagnant in her integration role, Julie answered a friend’s call to work in a support organization. Even though the service industry was a bit outside her realm of comfort, Julie was open to a challenge that promised an opportunity of professional growth. She started at the bottom, working shift hours answering phone calls. Slowly but surely, Julie moved up to become part of a development team doing heavy support casework, handling challenges that the general support team alone couldn’t manage. During this time, she was first introduced to Salesforce, which shifted her career path entirely.