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Read the reportAgentforce customer stories
Discover how Agentforce transforms your business and brings you into the agentic future. Explore how Agentforce, built on the deeply unified Headless 360 platform, can help you exceed customer expectations, improve employee productivity, and autonomously get work done.
Agentforce takes the World Economic Forum
The Agentforce-powered digital concierge, embedded directly into the Forum’s event app, helps attendees navigate the Annual Meeting, optimize their schedules, and make meaningful connections—simply by starting a chat.
These companies are unleashing digital labor with Agentforce
Customer Story
Moody's helps customers identify revenue opportunities during service interactions with Agentforce
Learn how Moody's Analytics uses Agentforce and Data 360 to help service reps resolve cases faster and turn support into revenue opportunities.
Customer Story
Moody’s sales representatives book 20% more meetings using Agentforce
Learn how Moody's Analytics uses Agentforce and Data 360 to detect market-moving events and turn them into proactive sales opportunities.
Customer Story
Moody's turns proprietary intelligence into sales opportunities as an Agentic Enterprise
See how Moody's Analytics became an Agentic Enterprise with Agentforce and Data 360 — putting their proprietary intelligence to work across sales and service.
Customer Story
How Tempo Runs RevOps With AI and Slack through Salesforce
See how Tempo used Salesforce, Agentforce and Slack-first AI agents to clean pipeline data, speed up the Revenue Operations team, and make quarter-end closes effortless.
Customer Story
Live Nation’s Agentic Enterprise delivers unforgettable fan experiences from planning to showtime
Discover how Live Nation uses Agentforce for tour planning, venue support, and festivals to help teams work faster and serve fans better.
Customer Story
Live Nation delivers agentic support for fans across its venue platform
Live Nation uses Agentforce and Data 360 to deliver venue-specific fan support across 120 venues and automate 300,000+ annual inquiries.
Customer Story
Live Nation debuts on-demand festival expertise and personalized planning with Agentforce
AI agent Melody helps fans navigate everything from set times to Skydeck access, helping them arrive prepared and discover more of what the festival has to offer.
Customer Story
Salesforce POS Under Armour Case Study: In-Store Success
Learn how Under Armour elevated the in-store experience using Salesforce POS. Faster checkouts, seamless omnichannel journeys, and zero missing data.
Customer Story
Formula 1® revs up fan engagement with fast support and tailored marketing as an Agentic Enterprise
See how Formula 1® uses Agentforce and Data 360 to accelerate service, answer fan questions in seconds, and deliver tailored marketing at the right time.
Customer Story
Formula 1® makes the rules accessible to every fan with Agentforce
How Formula 1 uses Agentforce to explain complex rules, answer fan questions instantly, and create personalized, real-time engagement for millions of fans.
Customer Story
Raylu Scales Revenue Ops with Salesforce and Slack
See how Raylu uses Agentforce Sales, Slack, and Claude to run lean revenue operations, track richer opportunity data, and double pipeline coverage.
Customer Story
Agentic case handling speeds nonemergency response for Thames Valley Police and Hampshire & Isle of Wight Constabulary
Agentforce handles routine inquiries, recommends next steps, and detects high-risk situations quickly — so operators can focus on time-critical calls.
Customer Story
Agentforce helps Vivint deliver seamless customer service day and night.
Autonomous agents help customers fix common issues, giving specialists more time for complex cases.
Customer Story
SharkNinja delights from setup to first use with agentic unboxing support
Agentforce delivers interactive instructions and answers questions to help customers assemble, enjoy, and find new ways to use their appliances with confidence.
Customer Story
How SharkNinja turned fragmented data into ecommerce momentum
Agentforce Commerce unifies two $3 billion brands on one platform for better personalization, real-time insights, and seamless online shopping.
Customer Story
SharkNinja’s agentic service offers instant answers and shopping guidance
Agentforce supports customers before and after each purchase, helping them find new products, compare their options, and manage orders and warranties.
Customer Story
SharkNinja delivers always-on support, easy setup, and more items per cart as an Agentic Enterprise
Learn how SharkNinja powers personalized shopping and on-demand support experiences across global markets with Agentforce and Data 360.
Customer Story
Engine resolves 50% of chat requests with agentic service
From cancellations to group bookings, Agentforce takes action instantly and routes complex cases with full context.
Customer Story
Engine employees get more done with agentic support in every workflow
Slackbot gives every employee a personal AI agent while Agentforce takes skill-specific actions, saving time and driving productivity.
Customer Story
Engine accelerates AI agent development on the {{product.platform}}
Agentforce combines developer tools like Builder, Apex, and Vibes so teams can design, test, and deploy in one system — cutting delivery from months to days.
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