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    • Agentforce

      Humans with Agents drive customer success together.

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    • Sales

      Boost pipeline, win rate, and revenue with Sales Cloud.

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      • Sales Force Automation
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    • Service

      Cut service costs with humans & AI agents on one platform.

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    • Marketing

      Evolve how marketers work by harnessing AI to personalize and automate customer communications across every channel, at scale.

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      • Marketing Cloud Next
      • B2C Marketing Platform
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      • Unified Customer Data (CDP)
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    • Commerce

      Increase revenue and deliver consistent customer experiences across online, in-store, and mobile channels with Commerce Cloud.

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      • B2C Commerce
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    • Analytics

      Empower every user, in every industry to transform trusted data into actionable insights, wherever they work.

      Explore analytics solutions
      • Tableau Next
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    • Slack

      Bring your people, agents data, apps and Salesforce solutions to where work happens in Slack.

      Learn about Slack and Salesforce
      • AI-Powered Productivity
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      Find more customers, win their business, and keep them happy with tools that help you work smarter, not harder.

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    • Data

      Bring together, understand, and act on all your data, from any source.

      Explore Data 360
      • How Data 360 Works
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    • Headless 360 platform

      Build and customize your Agentforce and Customer 360 with the Headless 360 platform.

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      Sustainability, simplified with Agentforce.

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    • Customer Success

      Reach your goals with our customer success experts.

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    • Partners and AgentExchange

      Connect with agents, apps, and experts that help you build, launch, and grow your business.

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        (formerly AppExchange)

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    • Product Support
    Discover the #1 AI CRM
    Humans with Agents drive customer success together.
    Explore the Salesforce portfolio
    Discover the #1 AI CRM
    Humans with Agents drive customer success together.
    Explore the Salesforce portfolio
  • Industries

    • Automotive

      Drive a lifetime of loyalty.

      Explore automotive solutions
      • OEM
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      • Captive
      • Software-Defined Vehicle (SDV)
      • Automotive Cloud
      • Automotive Pricing
    • Communications

      Deliver the connected future, faster.

      Explore communications solutions
      • Unify the Telecom Customer Journey
      • Accelerate Communications Sales
      • Simplify Wholesale Transactions
      • Light Up Fiber Experiences
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      • Communications Cloud
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    • Engineering, Construction & Real Estate

      Achieve operational excellence.

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    • Consumer Goods

      Deliver profitable growth.

      Explore consumer goods solutions
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    • Education

      Deliver connected education journeys for life on the #1 AI CRM.​

      Explore education solutions
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    • Energy & Utilities

      Lead the energy transition.

      Explore energy & utilities solutions
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    • Financial Services

      Empower your customers’ financial success with trusted AI.

      Explore financial services solutions
      • Agentforce for Financial Services
      • Financial Services Cloud
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    • Healthcare

      Accelerate outcomes with Agentforce 360 for Health.

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      Improve clinical and commercial outcomes with Agentforce 360 for Life Sciences.

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    • Manufacturing

      Connect the value chain.

      Explore manufacturing solutions
      • Modernize Commercial Operations
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      • Simplify Channel Engagement
      • Manufacturing Cloud
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    • Media

      Cultivate loyal audiences faster.

      Explore media solutions
      • Accelerate Advertising Sales
      • Scale Retail & Emerging Media Advertising Sales
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    • Nonprofit

      Build relationships that drive change.

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    • Professional Services

      Increase client trust.

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    • Public Sector

      Modernize government service.

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    • Retail

      Smarter retail starts with Salesforce.

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    • Technology

      Drive cost-efficient growth with intelligent automated processes.

      Explore technology solutions
      • Unlock Partner Growth
      • Drive Recurring Revenue
    • Travel, Transportation & Hospitality

      Deliver connected experiences.

      Explore travel, transportation, and hospitality experiences
      • Travel
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    • See all industries
    Explore Salesforce for industries.
    Get industry-specific innovations that modernize your business, save time, and lower costs.
    See all industries
    Explore Salesforce for industries.
    Get industry-specific innovations that modernize your business, save time, and lower costs.
    See all industries
  • Customers

    • Customer Stories

      Explore success stories from customers of all sizes, in every industry.

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      Explore success stories of how Salesforce uses our own technology to run every part of our business.

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    • Trailblazer Stories

      Meet the innovators driving business impact and building successful careers with Salesforce.

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      • Trailblazer Series
      • Trailblazer 360 Blog
      • Be a Trailblazer
    Explore success stories.
    See how our customers transform their businesses with CRM + AI + Data + Trust.
    See all stories
    Explore success stories.
    See how our customers transform their businesses with CRM + AI + Data + Trust.
    See all stories
  • Events

    • Dreamforce

      Join us September 15-17 in San Francisco and on Salesforce+ to experience the Agentic Enterprise — powered by you, amplified by agents.

      Register now
      • Why Dreamforce

        Hear from AI visionaries, learn through hands-on training, and explore real customer use cases — all in one place.

      • Sessions

        Explore 1,600+ sessions covering every industry, role, and product, designed to help you solve any business challenge.

      • FAQs

        Find answers to all your event questions about registration, travel, and onsite tips.

    • TDX

      Relive the innovation and inspiration of TDX 2026 with on-demand keynotes, sessions, and highlights available anytime on Salesforce+.

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      • Save the date for TDX 2027

        Sign up today for an exclusive low price, speaker announcements, and a sneak peek at the deep technical sessions and hands-on workshops.

      • TDX 2026 Main Keynote

        Discover how to build your Agentic Enterprise with Salesforce and unlock the power of humans and agents driving customer success together.

      • Best of TDX 2026

        Explore the biggest announcements, launches, and innovations from TDX 2026.

    • Connections

      Join us at the marketing event of the year, where bold marketers and breakthrough agents come together to drive big impact.

      Register now
      • Why Attend

        Discover how Connections helps you lead with experiences that adapt to every customer, and gives you the tools to become an Agentic Enterprise.

      • FAQ

        Find answers to your questions about registration, pricing, travel, accessibility, and how to make the most of your Connections experience. 

    • Tableau Conference

      The data and analytics event of the year, where AI, analytics, and trusted data come together to power better decisions.

      Learn more
      • Tableau Conference Highlights

        Stream Tableau Conference highlights on demand; keynotes, sessions, and more available anytime on Salesforce+.

      • Tableau Conference Keynote

        Watch the Tableau Conference Keynote and go from seeing to doing with agentic analytics.

    • Informatica World

      Informatica World

      Ignite your data strategy, unlock AI’s full potential, and lead your organization into the future.

      Learn more
      • Informatica World General Sessions

        Watch this year’s Informatica World General Sessions on demand, from anywhere.

      • Sessions On Demand

        Catch up on everything you missed and get the insights you need to unlock the full potential of your data.

    • Agentforce World Tours

      Join us in cities around the world to experience the latest Salesforce innovations in apps, data, and agents. Connect with leaders and experts from your industry at an Agentforce World Tour near you.

      Learn more
      • Find an Agentforce World Tour in a city near you

        Browse current Agentforce World Tour events, or sign up today to be the first to know when one is coming to a city near you

      • Agentforce World Tour New York

        Explore 140+ expert-led sessions, demos, and hands-on trainings featuring Dreamforce’s boldest launches. All in one day, all for free.

      • Agentforce World Tour Chicago

        Experience the Dreamforce innovations that power Agentic Enterprises with expert-led sessions, demos, and hands-on trainings. All in one day, all for free.

    • Salesforce+

      Fuel your professional growth and transform your company with our free live streaming and on-demand events.

      Visit Salesforce+
      • Watch Dreamforce On-Demand

        Stream the world’s largest, most trusted technology event.

      • Agentforce and AI

        Join us to learn how AI agents are driving customer success.

      • Data, Analytics, and Integration

        Explore data and AI demos, trainings, and release announcements.

      • My List

        Save inspiring content to watch later.

    • More Salesforce Events

      Dive into highlights from past events and explore on-demand content for every role and industry.

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      • Customer Success Events

        Build product knowledge and get implementation and adoption guidance from Salesforce experts.

      • Developer Events

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      • Local User Groups

        Join groups to meet, collaborate, and learn new skills with Trailblazers.

    Salesforce Events
    Join us in person or on Salesforce+ to experience expert-led learning and groundbreaking innovation.
    See all events
    Salesforce Events
    Join us in person or on Salesforce+ to experience expert-led learning and groundbreaking innovation.
    See all events
  • Learning

    • Learning on Trailhead

      Skill up for the future from anywhere with Trailhead, our free, online learning platform.

      Explore Trailhead
      • Trailblazer Workforce Partner Programs

        Find expert-led training programs to build Salesforce skills and launch your career.

      • Trails

        Explore guided learning paths to quickly learn in-demand skills.

      • Expert-led Learning

        Accelerate learning with access to Salesforce experts.

      • Salesforce Certification

        Earn resume-worthy Salesforce credentials.

      • Career Paths

        Find your career in the Salesforce ecosystem.

      • Salesforce Academic Programs

        Discover free curriculum and resources for students and educators.

    • Try Salesforce for Free

      Explore free trial offers for Salesforce data, analytics, and CRM products — for any size business, in any industry.

      Get started
      • Starter Suite

        The marketing, sales, service, and commerce tools you need to succeed — all in a single CRM suite.

      • Developer Edition

        Build enterprise-quality apps fast and get hands-on with Agentforce and Data Cloud.

    • New to Salesforce

      Salesforce is the #1 AI CRM, with AI agents, data, and CRM apps on a single, unified platform.

      Learn more about Salesforce
      • What is CRM?

        Learn all about what CRM is, what it does, and how it can improve customer relationships.

      • What is Customer 360?

        Salesforce’s category-leading apps for sales, service, marketing, commerce, IT, and more.

      • What are AI agents?

        Learn more about AI agents and how they can help your business.

      • What is Agentforce?

        It’s always-on digital labor augmenting every employee, department, and business process to improve customer experiences.

    • Blogs

      Discover tips and insights from experts to supercharge your digital journey.

      Explore all blogs
      • The 360 Blog

        Get the latest on AI, data, digital labor, and more.

      • AI Research Blog

        Keep up with Salesforce’s AI research team and stay on the cutting edge of technology.

      • Developer Blog

        Get the latest tooling innovation news, insights, and inspiration.

      • Salesblazer

        Grow your career with the latest in sales content, training, and events — all part of the world’s leading sales community.

    • Resources

      Find free articles, guides, best practices, research, and more.

      Explore all resources
      • Analyst Reports

        Read the latest studies and reports from the world’s best-known business analysts.

      • Partners

        Explore industry-leading Salesforce partner apps and experts.

      • Developer Documentation

        Get developer guides, tutorials, sample code, and API references.

      • Newsletter

        Sign up to receive the latest Salesforce tips and insights, tailored just for you.

    Become a Trailblazer.
    Unlock free hands-on learning, our global community, original series, and support.
    Join for free
    Become a Trailblazer.
    Unlock free hands-on learning, our global community, original series, and support.
    Join for free
  • Support

    • Help & Documentation

      Need help? Ask Agentforce. Find documentation, access learning resources, log cases, and more – all the support you need, wherever you need it.

      Ask Agentforce on Salesforce Help
      • Known Issues

        Find up-to-date information and status about our technology bugs and workarounds.

      • Developer Documentation

        Find tutorials, sample code, developer guides, and API references.

      • Architecture Center

        Explore diagrams, decision guides, and resources to build trusted, easy, and adaptable solutions.

    • Communities

      Meet people, learn skills, find apps and experts, and share feedback by joining Salesforce communities.

      Explore communities
      • Trailblazer Community

        Connect with peers to learn skills and grow.

      • Slack Community

        Connect with Slack end users, admins, and developers.

      • MuleSoft Community

        Connect with MuleSoft developers, architects and business users.

      • Tableau Community

        Connect with Tableau analysts, admins, developers and business users.

      • Partner Community

        Collaborate, learn, and manage your partner business.

      • IdeaExchange

        Help us build the Salesforce roadmap by sharing your feedback.

    • Services & Plans

      Reach your goals with our customer success experts.

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      • Success Plans

        Get the right level of support and guidance to grow your business.

      • Professional Services

        Implement, innovate, and transform your enterprise with help from Salesforce experts.

    • Account Management

      Manage your Salesforce subscriptions and contracts.

      Explore Your Account features.
      • Your Account App

        Make payments, buy products, and manage renewals (Salesforce login required).

      • Billing Portal

        Access invoices and make payments (Trailblazer ID login required).

      • Digital Wallet

        Track and manage consumption with near-real time usage data.

    Questions? We can help.
    Get answers fast with Agentforce. Explore product documentation, access learning resources, log cases, and more.
    Get started
    Questions? We can help.
    Get answers fast with Agentforce. Explore product documentation, access learning resources, log cases, and more.
    Get started
  • Company

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    Hear our story.
    We believe in building relationships – not just between companies and customers, but among our global communities.
    Learn about us
    Hear our story.
    We believe in building relationships – not just between companies and customers, but among our global communities.
    Learn about us
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Three Salesforce Trailblazers with Salesforce mascot Astro.

Trailblazer Success Stories

With Salesforce, anyone can be a Trailblazer and build a successful career, community, and company. Trailblazers are at the forefront of technology innovation, transforming their company's business, and delivering impact with CRM + AI + Data + Trust. They are the driving force of innovation and they do it all with a community-first mindset. See how.

Discover how Trailblazers are delivering impact with Salesforce.

Aaron McGriff headshot

Aaron McGriff

Sr. Administrator
IBM
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Adam Olshansky headshot

Adam Olshansky

Salesforce Architect
Google
See more
Aldo Fernandez headshot

Aldo Fernandez

Salesforce Program Architect
Holston
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Allie Lawler headshot

Allie Lawler

Principal Solutions Engineer
Cirrius Solutions
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Andrew Russo headshot

Andrew Russo

Salesforce Architect
BACA Systems
See more
Angelica Buffa headshot

Angelica Buffa

Co-Founder & CTO
Modelit
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Anne Fitisemanu headshot

Anne Fitisemanu

CEO
TupaToa
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Brian Owens headshot

Brian Owens

Product Manager
NBCUniversal
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David Gore headshot

David Gore

Global Head, Salesforce Center of Excellence
Assurant
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Doria Hamelryk headshot

Doria Hamelryk

CEO
Nuvoleous
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Dorian Earl headshot

Dorian Earl

Founder
Development Consulting Partners, LLC
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Evaldas Zaranka headshot

Evaldas Zaranka

Salesforce Architect
Valtech
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Hamza Siddiqui headshot

Hamza Siddiqui

Technical Architect
Datacom
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Houssam Saoudy headshot

Houssam Saoudy

Solutions Architect & Technical Lead
Capgemini
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Ishrat Bhatti headshot

Ishrat Bhatti

Senior Technology Analyst, Salesforce CoE
Southwest Airlines
See more
Jennifer Cole headshot

Jennifer Cole

Director of Business Intelligence and Automation
908 Devices
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Jonathan Fox headshot

Jonathan Fox

Senior Salesforce Technical Architect
Intellect Design Arena Ltd
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Joseph Kubon headshot

Joseph Kubon

Global VP, Salesforce Platform Architecture
Astound Digital
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Julie O'Donnell headshot

Julie O'Donnell

Salesforce Administrator Manager
Quickbase
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Kaelan Moss headshot

Kaelan Moss

Salesforce Instructor
Revolent Group
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Kartik Vishwanadha headshot

Kartik Vishwanadha

CIO
NeuraFlash
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Katie Villanueva headshot

Katie Villanueva

Salesforce Administrator
10K Advisors
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Keir Bowden headshot

Keir Bowden

CTO
Credera
See more
Maham Hassan headshot

Maham Hassan

Salesforce Architect
Cloud-1
See more
/trailblazer-stories/katie-villanueva/

Marciana Davis

Consultant
Self
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Marquita Sidibe headshot

Marquita Sidibe

Sr. Systems Support Analyst
Insurance industry
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Melissa Hill Dees headshot

Melissa Hill Dees

Digital Transformation Strategist
Agile Cloud Consulting
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Melissa Shepard headshot

Melissa Shepard

Founder
ScaleUp Archs
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Mike Hess headshot

Mike Hess

CEO/Founder
Blind Institute of Technology
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Misty Jones headshot

Misty Jones

Principal Systems Support Analyst
Liberty Mutual
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Nadina Lisbon headshot

Nadina Lisbon

Enterprise Architect
NetApp
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Pallavi Agarwal headshot

Pallavi Agarwal

CEO/Founder
Kander Consult
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Rafael Hernandez headshot

Rafael Hernandez

Specialist Leader
Deloitte
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Sally ElGhoul headshot

Sally ElGhoul

Salesforce Lead Developer and Architect
Yalla Cloud
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Saman Attar headshot

Saman Attar

Senior Software Engineer & Delivery Lead
Okta
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Sandi Nuss Zellner headshot

Sandi Nuss Zellner

Salesforce Consultant
Locke Nuss Consulting
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Sara Hernández headshot

Sara Hernández

Solutions Architect
Mutua Madrileña
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Scott Luikart headshot

Scott Luikart

Salesforce Architect
AdviceOne Advisory Services
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Shakil Kamran headshot

Shakil Kamran

Strategic Alliances Manager
AllCloud
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Shane Smyth headshot

Shane Smyth

CTO
Saltbox
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Sheldon Simmons headshot

Sheldon Simmons

Salesforce Consultant
Slalom
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Sima Samara headshot

Sima Samara

Sr. Salesforce Consultant and Evangelist
Valtech
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Stephanie Herrera headshot

Stephanie Herrera

VP, Customer Strategy
Roc Search
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Thomas Theunen headshot

Thomas Theunen

Head of Commerce
FORWARD
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Tiffany Spencer headshot

Tiffany Spencer

CEO
Tech Forward Solutions
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Todd Halfpenny headshot

Todd Halfpenny

Chief Mobile Technical Architect
Caddify
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Tony Nguyen headshot

Tony Nguyen

Salesforce Platform Manager
Minnesota IT Services
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Volodymyr Radko headshot

Volodymyr Radko

Lead Salesforce Developer
Noltic
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Wendi Paden headshot

Wendi Paden

Salesforce Business Analyst II
Cherokee Nation
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Zac Otero headshot

Zac Otero

Revenue Insights Manager
Cardlytics
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