Mala Ravi is a Senior Director, Product Marketing for Data 360, overseeing messaging, digital, social, content, & the Datablazer Community. Formerly, she was the Director of Product Marketing for our Service and Field Service products at Salesforce where she was focused on bringing to life exceptional field experiences. She’s also a budding celebrity — spot her photos on the Salesforce channels.
Gather ’round, Datablazers. It’s spooky season, and we’ve got your monthly dose of what Datablazers are reading, writing, watching, building, and talking about in the latest Datablazer Roundup. This October, Datablazers have been…
Imagine asking an AI agent to prepare an offer for a loyal customer. It finds their purchase history, spots an opportunity, and recommends the next product. But it misses the service case they’ve…
