Mala Ravi, Author - Salesforce

My background

Mala Ravi is a Senior Director, Product Marketing for Data 360, overseeing messaging, digital, social, content, & the Datablazer Community. Formerly, she was the Director of Product Marketing for our Service and Field Service products at Salesforce where she was focused on bringing to life exceptional field experiences. She’s also a budding celebrity — spot her photos on the Salesforce channels.

Mala's latest articles

Datablazer

Blog

Datablazer Roundup: September

Welcome back to the latest edition of the Datablazer Roundup. Your monthly dose of what Datablazers are reading, writing, watching, building, and talking about. From asking why historical CRM data is worth keeping…

Illustration on a pink background of a customer service agent celebrating a 5-star rating. There’s a customer service agent illustrated over a mobile device, and two customers awarding stars. / principles of customer service

Blog

7 Principles For a Better Customer Experience — Every Time

Just follow these tried-and-true methods to consistently create a meaningful connection with your customers.

Female service agent takes a call at desk smb customer support

Blog

Transform Your Small and Medium Business Customer Support With New Research

SMBs are investing in enhanced training for their support agents in response to growing customer expectations.

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