71,000+ Microsoft customers choose Salesforce for CRM.*
Why? Salesforce doesn’t build gaming consoles, laptops or operating systems. Our sole mission is to bring companies and their customers together. Every investment is focused on delivering the best technology, partnerships and communities to help you to sell to and serve your customers with the #1 AI CRM.
* 2024 Salesforce Internal Metrics.
Ranked #1 for CRM Applications based on IDC 2023 Revenue Market Share Worldwide.
Scale your sales and service teams' impact without increasing headcount. Agentforce autonomously sells to and supports customers 24/7 and is easy to build, customise, and quickly deploy.
Bring all your data together for a complete view of customers. Data Cloud, built on Salesforce’s metadata layer, provides a common language across all data types and sources to unlock the power of generative AI.
Simplify your tech stack and drive customer growth with sales and service teams on one platform. Integrate every aspect of customer relationship management, from lead acquisition to customer onboarding to retention.
Configuring CRM shouldn’t require juggling platforms or complex coding. Implement CRM faster with clicks, not code, natively in Salesforce. Former Dynamics users report 24% reduction in one-off custom development projects.¹
Accelerate time to value with out-of-the-box solutions tailored for your industry. Created by experts from your industry, our solutions help you to modernise your business, save time and lower costs.
Salesforce seamlessly integrates with Microsoft Outlook, Teams, Office 365, LinkedIn Sales Navigator and more to give your team a complete view of customer interactions.
1. Source: 2024 Salesforce Success Metrics. Data is aggregated from 839 customers across nine countries.
Source: 2024 Salesforce Success Metrics. Data is aggregated from 839 customers across nine countries.
We hold a lot of data. Being able to traverse all that data quickly and simply and easily, in something that’s a lot more flexible and modern in today’s tech environment was one of the big reasons why we were looking to upgrade from our outdated CRM.
David ThompsonIT Data Analyst, Arcadia Publishing
Why settle for generic productivity tools? Salesforce's out-of-the-box tools are purpose-built for your sales and service team, so you can realise faster time to value.
* 2024 Salesforce Success Metrics. Data is aggregated from 839 customers across nine countries.
Try Service Cloud free for 30 days. No credit card, no installations.
Customer relationship management (CRM) is a technology to help companies keep track of all their current and potential customers through their journey, from marketing to sales to customer service and more. CRM is where Salesforce started and where we continue to innovate. (It’s so embedded in our DNA, it's even our stock ticker). As a result, Salesforce has been ranked the world's #1 CRM for 11 consecutive years by IDC. With Salesforce's powerful Al CRM, you can maximise productivity across your entire organisation by bringing business Al to every app, user and workflow.
Sales Cloud’s sales force automation software helps companies sell smarter, faster and more efficiently by providing everything your sales teams need on one integrated platform. For more details, visit the Sales Cloud page.
Service Cloud is a customer service platform that helps businesses manage and resolve customer enquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation and analytics — enabling companies to deliver exceptional customer service experiences, from self-service to the contact centre to the field. For more details, visit the Service Cloud page.
Customers see value in Salesforce's total cost of ownership and their ability to plan finances predictably. Investing in Salesforce guarantees continuous product updates and innovation delivered over seamless releases throughout the year; user-friendly interfaces; simplified configuration, admin and maintenance; and access to a robust success ecosystem that includes ample free resources. Our editions are designed to minimise unforeseen additional expenses and ensure you right-size your investment based on your business's needs. For more information on pricing, visit our pricing page here.
Einstein Copilot is a unified conversational assistant for every cloud that is personalised for your business. Our copilot reduces the need to toggle between applications and assistants and can serve cross-functional use cases. Learn more about Einstein Copilot here.
Customer success is one of our core values, which is why Salesforce is proud to support businesses of every size in every industry: small business, enterprise, financial services, manufacturing, education and more. We offer various editions to rightsise your Salesforce investment based on size, as well as out-of-the-box solutions tailored to industry-specific needs. For more information about how we help our customers, visit our customer success story page.
Our customers’ success is our most important metric. In fact, Salesforce customers report an average 37% increase in revenue after implementing Sales Cloud and a 32% increase in customer satisfaction after implementing Service Cloud. Now is the time to start boosting revenue and realising the great ROI that Salesforce can deliver to you.
Yes, Salesforce offers bi-directional integrations with Microsoft so you have full access to data without leaving the apps you use most. The Salesforce Outlook plugin allows you to see relevant Salesforce records in Outlook and relate email messages to Salesforce, keeping your teammates up to date with your communications. Integrate Salesforce with Microsoft Teams to bring Salesforce data directly to Teams users on their desktop and mobile devices. Teams participants can mention Salesforce records directly in chats or channels in Teams to provide information about a contact, lead, opportunity, account or case. Teams channel members with Salesforce access can view more record details without leaving Teams.
