Why Salesforce over ServiceNow? Because IT service management capabilities are not enough to deliver differentiated customer service. Bring all your enterprise data together with rich customer context to sell, serve and collaborate on one AI-powered platform.
Source: 2023 Salesforce Success Metrics. Customers who switched from ServiceNow to Salesforce.
Data is aggregated from up to 393 customers across nine countries.
You need more than a workflow engine. The Salesforce platform unifies data, AI, CRM, workflows and security in a single, comprehensive platform so you can streamline complex processes and deliver seamless customer journeys.
Protected by the Einstein Trust Layer, our AI solutions offer conversational, predictive and generative capabilities to provide service insights, automated workflows and personalised customer experiences.
Don’t settle for limited customer context. By unifying and harmonising your enterprise data, Data Cloud helps your teams expedite case handling processes, drive revenue growth and increase customer lifetime value.
Power the shift from humans to digital-first service with Service Cloud. On average, customers deflect 30% of cases via Self-Service and increase the first-time fix rate by 31% with Field Service.
Say goodbye to complex upgrade projects that could affect your business--there's only one version of Salesforce. Salesforce has provided pretested, backwards-compatible, near-zero downtime upgrades for decades.
Customise Salesforce with clicks not code, extend capability with 440+ AppExchange solutions or choose from our ecosystem of partners building apps, integrations and extensions to solve your specific business needs.
Grow trusted relationships, increase productivity, reduce cost to serve, drive personalisation and scale compliance on the #1 AI CRM for financial services.
Transform your business and operational systems with Communications. Streamline the quote-to-order process, improve time to market and fuel seamless experiences at scale.
Unify and harmonise data on a compliance-enabled cloud and innovate faster with a low-code application platform, tailored for government agencies and their partners.
Purpose-built for providers, patients, members and stakeholders to contextualise clinical and nonclinical data, automate processes and get actionable AI.
We chose Salesforce vs. ServiceNow and the other contenders because of the experience we were going to be able to provide with Service Cloud. And the data that we were going to be able to take action on.
Matthew PaupstVP, Global Technical Support, Crestron Electronics
Connect front, middle and back office to deliver value across every customer touchpoint — from customer experience to engagement, processes, automation and service operations.
Meet customers on their preferred channels, like voice, chat, SMS and more. Automatically route work items to the most available and qualified queues, agents or even Einstein Bots to help customers more effectively.
Improve efficiency and scale quickly by automating frequent and complex processes. Fast-track work between people and departments by co-ordinating interrelated, multiteam processes into a single, streamlined workflow.
Make work faster for agents, sellers and admins with Einstein Copilot, a conversational AI assistant grounded in your data. It answers customer questions, drafts emails and knowledge articles and summarises cases.
Run your entire sales process, from territory planning, to deal inspection and forecasting, to CPQ, to partner selling, on one platform with Sales Cloud. On average, customers increase sales revenue 29%.
Get any department involved to resolve cases, even if they don't normally work in your CRM. With Slack, you can automate tasks, integrate workflows to 2k+ apps and collaborate via text, voice, video and screenshare.
Power the future of field service with the #1 AI CRM for field service. Optimise field teams with our best-in-class scheduling engine and access to off-line data. Improve field visits with trusted AI.
Try Service Cloud free for 30 days. No credit card, no installations.
Service Cloud is a customer service platform that helps businesses manage and resolve customer enquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation and analytics — enabling companies to deliver exceptional customer service experiences.
Service Cloud is used by businesses of all sizes — across industries around the world — that require customer service and support capabilities and that are looking to streamline and enhance their customer service operations.
Service Cloud is the most complete and connected platform. Service Cloud drives agent productivity and increases customer satisfaction by connecting support tools into one easy-to-use platform that is integrated into the Salesforce Platform — which results in a unified and effective customer experience.
Explore Service Cloud pricing and find the right solutions for your business here.
Agentforce is Salesforce's toolkit to build and customize autonomous AI agents to support your employees and customers 24/7. Pre-built Agentforce Agents are ready to solve the tasks of their specific role out-of-the-box, reducing the time and complexity required with a custom build. You can also quickly configure any agent from scratch with existing Salesforce tools like prompts, flows, Apex, and APIs. Learn more about Agentforce Agents here.
Yes, Salesforce offers several options to integrate with a variety of ITSM solutions, inlcuding Cadalys (built on the Salesforce Platfom), Jira, SericeNow, and Aisera. Use Salesforce Data Cloud Connectors to ingest and unify data from ITSM into your CRM, solve for complex integration requirements with Mulesoft, or leverage a number of our AppExchange partners to solve for gaps your ITSM provider can’t meet.
