Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data 360
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Agentforce 360 Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Expereo boosts CSAT 25% with frictionless sales and service
Discover how this global connectivity leader has improved customer experiences and increased sales
Customer Story
Sport England launches a digital loans & grants platform in 3 months
Learn how to use data & CRM to distribute loan funding with speed, transparency, & personalisation.
Customer Story
Veolia UK&I builds a greener future with Salesforce
Discover how this leader in ecological transformation is blazing a trail on the pathway to net zero.
Customer Story
Pets at Home increases operational efficiency and customer value with Salesforce.
Pets at Home delights more customers with greater efficiency and affordability.
Customer Story
Scottish National Investment Bank processes funding requests faster
Learn how the development bank has used Salesforce to simplify the investment lifecycle.
Customer Story
Reconomy takes award-winning platform to the next level with Salesforce.
Find out how one company created a scalable connected ecosystem with Salesforce
Customer Story
How GE Renewable Energy deployed a digital commerce portal in just 10 weeks.
Learn how GE Renewable Energy deployed a digital commerce portal in just 10 weeks.
Customer Story
ENGIE is creating a greener future by unifying its data.
Learn how unlocking a shared view of customers helps deliver tailored customer experiences.
Customer Story
Far from customers? GE Appliances closes the gap with virtual service. - Salesforce
See how GE Appliances closes the gap to customers with connected, proactive service.
Customer Story
Schneider Electric supercharges its global workforce with data and automation.
For this global leader in energy management and automation, efficient teams are the force behind customer satisfaction.
Customer Story
Royal Brompton & Harefield Hospitals launches a digital call tracking system that helps teams do more with less.
Royal Brompton & Harefield Hospitals (RB&HH) are the largest specialist heart and lung centre in the UK and among the largest in Europe, known throughout the world for their expertise, standard of care, and research success.
Customer Story
Harwoods Group uses Salesforce to increase annual margins by £6 million.
Find out how Harwoods Group is transforming its business model.
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