Salesforce Live UK and Ireland
Sessions
11:00 – 11:30
And it’s a new day for the Salesforce Customer 360, thanks to powerful innovations that deliver automated, intelligent and 'wow' experiences - helping 98% of customers meet or exceed their ROI goals.
Our journey has just begun. Join Salesforce CEO Zahra Bahrololoumi and our very special guest Zarah Al-Kudcy, Head of Commercial Partnerships at Formula 1 as they bring the magic to the keynote stage to share how the power of real-time data - and Genie - can help brands across every industry transform their companies for the better.
Speakers
- Zarah Al-Kudcy, Head of Commercial Partnerships, Formula 1
- Zahra Bahrololoumi, CEO, Salesforce
- Paul O'Sullivan, Senior Vice President, Solution Engineering, Salesforce
Theatre 1,2 and 3 - 11:00
12:00 - 12:20
Learn how Salesforce can help increase agent productivity by 30% with Service Cloud, driving efficiency and cost savings while helping to deliver great customer experiences.
Speakers
- Richard Chambers, Business Improvement Consultant, Global Field Service Transformation, BT
- Rebecca Mackenzie, Director Product Marketing, Salesforce
- Rob Ballantyne, Director Salesforce Field Service Product Management, Salesforce
Theatre 1 - 12:00
Hear how Insurance Trailblazer, LV= have embraced automation, achieving 98% email click through rates and driven self-service innovation with over 100,000 service agent chats a year to secure insurance customers for life.
Speakers
- Joanna Lidgey, Head of Performance Marketing, LV=
- Benjamin Turner, RVP, Salesforce
- Natalie Pope, Solution Engineer, Salesforce
Theatre 2 - 12:00
This session will be filmed for on-demand viewing, available next year
Speakers
- Gareth Rees-John, Chief Digital Officer, Kurt Geiger
- Simon Ruiz Tada, Senior Product Marketing Manager, MuleSoft
Theatre 3 - 12:00
Salesforce encourages customers to develop a routine data backup strategy, but how should you do this? Where do you start and what options are available to you? Join this session to learn…
- Why it’s so critical to backup Salesforce
- The pros and cons of different approaches
- The factors to consider
We’ll cut through the noise, blitz the jargon and offer practical guidance on the steps you should take to ensure your company benefits from a first-rate Salesforce data backup & recovery plan.
Speakers
- Graham Russell, Market Intelligence Director, OwnBackup
- Christine Marshall, Salesforce Evangelist, SalesforceBen
Theatre 4 - 12:00
Speakers
- Jon Waters, Director of Client Solutions, NHS Professionals
- Anthony Rumbol, Account Executive, Salesforce
Theatre 5 - 12:00
12:35 - 12:55
Rising customer expectations. A cookieless future. Tighter budgets. Marketers, we’ve got this — thanks to CDP and Marketing Cloud. See how real-time engagement, powered by Genie, is helping Heathrow create personalised experiences for every passenger.
Learn how Marketing Cloud customers have increased overall marketing ROI by 28%, by making every moment count, and building trusted relationships at scale.
Speakers
- Bob Stickland, Head of Commercial Digital Platforms, Heathrow
- Meenal Varsani, Head of Marketing & Customer Engagement, Heathrow
- James Bishop, Area Vice President, Marketing Cloud, Salesforce
- Mili Lagache, Senior Solution Engineer, Salesforce
- Amy Blanthorn-Hazell, Regional Sales Director, Marketing Cloud, Salesforce
Theatre 1 - 12:35
Learn how Media and Technology companies are building solutions that enable personalisation and automation, to increased customer lifetime value, deeper audience engagement and sustained revenue.
Speakers
- Stephanie Shehan, Head of Platforms, The Economist
- Vicky Nisbet, Senior Area Vice President, Sales Communications, Media & Technology, Salesforce
- Steven Hubert, Area Vice President, Sales High Tech, Salesforce
Theatre 2 - 12:35
This session will be filmed for on-demand viewing, available next year
Speakers
- Rob Austin, Vice President Professional Services, Tivian
- David Kellas, Director of Business Intelligence, Tivian
- Pete Chizlett, Regional Vice President, EMEA Embedded Analytics, Salesforce
Theatre 3 - 12:35
Discover how Forterra innovated over the last 18 months by successfully implementing a multi-cloud digital transformation programme. Hear first-hand how Forterra and Globant worked together to connect their data and integrate their business network, creating a single source of truth to drive operational efficiencies. Enabling their Sales teams to be ‘meeting ready’ and self-sufficient, learn how Forterra are delivering faster responses and a seamless, connected customer experience.
Speakers
- Marcelle Braithwaite, Customer Solutions Director, Globant
- Abi Chan, Customer Solutions Director, Globant
- Ryan Goodman, Senior Product Owen, Forterra
Theatre 4 - 12:35
Speakers
- Ami Noble-Newton, Director of Learning and Development, Revolent
- Faye Van Flute, Senior Manager Digital Impact and Inclusion, Lloyds Banking Group
- Stuart Mills, Vice President Trailhead EMEA, Salesforce
- Maggie McCarthy, Regional Vice President, Portfolio Lead Customer Success, Salesforce
Theatre 5 - 12:35
13:10 - 13:30
Our professional services and legal clients on average have decreased IT costs by 27% and increased insight driven-decisions by 27%. Come along to gain that ‘Aha Client 360 Moment’.
Speakers
- Raj Parmer, Head of Sales and Marketing, Hodge Jones & Allen
- Vicky Cunningham, Marketing Director, Efficio Consulting
- Sally Craxton, Regional Sales Director, Professional Services & Law, Salesforce
Theatre 1 - 13:10
Learn from industry leaders who are delivering richer customer experiences through digitalisation, automation, and integration.
Hear how companies like Aggregate Industries and St Gobain are lowering customer acquisition costs by 27%.
Speakers
- Paul Stamp, Director of Digital Marketing, Saint-Gobain Building Distribution Limited
- Rachel Krzeminski, Salesforce Project Lead, Aggregate Industries UK
- Beth Flintoff, Regional Sales Director, Salesforce
Theatre 2 - 13:10
This session will be filmed for on-demand viewing, available next year
Speakers
- Mike Williams, CRM Director, Vitality
- Kam Sangha, Success Director, Salesforce
Theatre 3 - 13:10
Speakers
- Conrad Rentsch – DACH Alliance Leader, Deloitte Germany
- June Sun, Net-Zero Lead, Deloitte UK
Theatre 4 - 13:10
Discover how NHS Shared Business Services were able to achieve 76% reduction in customer case resolution time, with an end-to-end project implementation time of just 19 weeks, with Salesforce.
Speakers
- John Murphy, Head of Customer Excellence, NHS Shared Business Services
- Alex Walter, Account Executive, Salesforce
Theatre 5 - 13:10
13:45 - 14:05
We'll explore how with this data-first approach, nonprofits saw an increase of 21% in insights-driven decision-making, while education institutions averaged $2.4M in overall cost savings.
Speakers
- Damien Ribbans, Director of Operations, Noise Solutions
- Jonny Elliot, CXO Strategic Industry Advisor, Salesforce
- Santosh Carvalho, Director, Digital Transformation & Innovation, Salesforce
Theatre 1 - 13:45
Speakers
- Joakim Lundkvist, Global Commercial Excellence Leader, Cytiva
- Merinda Hillier, Director Product Marketing EMEA, Sales Cloud, Salesforce
- Urszula Grassl, Product Marketing Manager EMEA, Sales Cloud, Salesforce
- Chinar Garg, Senior Solution Engineer, Salesforce
Theatre 2 - 13:45
This session will be filmed for on-demand viewing, available next year
Each day, IT teams are challenged to do more with less to meet industry demands. Hear from DPD how Platform revolutionises their developer experience, empowering its users to automate, build, and scale faster in a secure environment.
Join us to learn how you can use the Salesforce Platform to build, test, and deploy your Customer 360 - 68% faster.
Speakers
- Adam Hooper, Head of Salesforce, DPD Group
- Meghan Timmis, Senior Manager, Platform Product Marketing, Salesforce
- Ansar Ahmed, Vice President, Solution Engineering, Salesforce
- Alex Conway, Principal Technical Architect, Salesforce
Theatre 3 - 13:45
Speakers
- Dale Saggers, C2C Programme Director, AVEVA
- Mark Sri, Associate Director, Salesforce Business Group Lead for Software & Platforms, Accenture UK
- Paul Edwards, Managing Director, Salesforce Business Group Lead for CMT and Products, Accenture UK
Theatre 4 - 13:45
Speakers
- Carmine Mancusi, Regional Vice President Customer Success, Salesforce
- Andrew McIlwraith, Principal Success Manager, Salesforce
Theatre 5 -13:45
14:20 - 14:35
14:35 - 14:55
Learn how companies can develop a new relationship with nature, from going net zero and sequestering carbon, to investing in our planet and energising the ecopreneur revolution. See how Net Zero Cloud and Net Zero Marketplace can work in tandem to help your organisation get to net zero now.
Speakers
- Hass Jishi, Senior Principal, Slalom
- Kevin Vranes, Senior Director, Product Management, Salesforce
Theatre 1 - 14:35
Speakers
- Jonathan Clarke, UK Sales Team Leader, monday.com
- Alex Mele, Regional Sales Director, Slack
Theatre 2 - 14:35
This session will be filmed for on-demand viewing, available next year
Speakers
- Jagpal Jheeta, Head of Regulatory Systems, The Financial Conduct Authority
- Nihan Sharp, Regional Vice President Transformation Partner, Salesforce
Theatre 3 - 14:35
Hear how abrdn used the Copado DevOps Platform to overcome deployment challenges and bring end-to-end speed and quality to their Salesforce delivery teams.
See how abrdn achieved 30X more Salesforce releases and 99% fewer errors.
Hear how DevOps help more clients plan, save and invest.
Learn about abrdn’s plans for future innovation and DevOps maturity.
Speakers
- Mark Truswell, RVP Sales, Copado
- Paul Aylott, CRM Technology Manager, abrdn
- Sudhir Chauhan, Salesforce Technical Lead, abrdn
Theatre 4 - 14:35
Ivana Gordon of the Government Grants Function will overview the background to the Spotlight grants platform built on Salesforce, the experience of expanding the platform and how it will grow in the future.
Speakers
- Ivana Gordon, Deputy Director Digital & Expert Risk Services Government Commercial and Grants Functions, Cabinet Office
- Simon Collinson, Area Vice President Sales Public Sector, Salesforce
Theatre 5 - 14:35
15:10 - 15:30
Learn how Unilever are maximising promotion effectiveness and improving ROI with better trade planning.
Plus, we’ll share how the Salesforce Trade Promotion Management tool is helping Consumer Goods brands grow sales revenue and reduce 30% of the time spent on promotional planning.
Speakers
- Chris Baxter, Global Digital Transformation Director, Unilever
- Adrian Smalley, Customer Transformation Senior Director, Consumer Goods, Salesforce
Theatre 1 - 15:10
In today’s economic climate, companies of all sizes have to find ways to do more with less. In this session, we'll be joined by PayCaptain a trusted, cloud-based startup which transforms payroll experiences.
Come along to learn how you can get 27% faster automation of your business processes with CRM to drive efficient growth, while maximising your customer relationships.
Speakers
- Simon Bocca, Founder, PayCaptain
- Sandra Kater, Regional Vice President Startup UK, Salesforce
- Ross Lynch, Solution Engineer, Salesforce
Theatre 2 - 15:10
This session will be filmed for on-demand viewing, available next year
In uncertain times, data can be your guide. See how Tableau and CRM analytics helps customers see 29% faster time to insights, across the Customer 360.
Learn how customers like Deutsche Bank are doing this by bringing teams together, automating processes and driving better decisions.
Speakers
- Arif Panjwani, Managing Director, Head of CRM and Client Analytics, Deutsche Bank
- Simon Quinton, Senior Area Vice President, UKI Country Manager, Tableau Salesforce
- Francois Zimmerman, Distinguished Solution Engineer, Tableau Salesforce
Theatre 3 - 15:10
Speakers
- Antonia Wade, Global Chief Marketing Officer, PwC
- Tom Adams, Partner, UK Marketing Transformation and Experience Consulting Leader, PwC
Theatre 4 - 15:10
Speakers
- Laura Morris, Senior Manager, Professional Services, Salesforce
- Zoe Jarvis, Success Director, Salesforce
Theatre 5 - 15:10
15:45 - 16:05
Speaker
- Emily du Luart, Lead Solution Engineer, Slack
Theatre 1 - 15:45
Learn how customers like TSB Bank have increased online revenue by 29% with Commerce Cloud, whilst maximising profits, cutting costs and driving loyalty.
Speakers
- Aruna Bhalla, Head of Partnerships, TSB Bank
- Madeleine Storr, Area Vice President, Commerce Cloud UKI, Salesforce
- Qingyang Zhao, Primary Solution Engineer, Commerce Cloud, UKI, Salesforce
- Gurpreet Kaur, Director Product Marketing, Commerce Cloud, EMEA, Salesforce
Theatre 2 - 15:45
This session will be filmed for on-demand viewing, available next year
Speakers
- Alissa Maier, Automation Specialist UK, Salesforce
- Rafal Urbanski, Automation SE, Salesforce
Theatre 3 - 15:45
Crown Commercial Services and Salesforce recently signed a Memorandum of Understanding (MoU) for eligible customers to access discounted products and services.
To help Public Sector organisations learn more about Salesforce’s SaaS technologies, the MoU includes an innovative experimentation programme which can be used to understand the possibilities of cost savings and faster delivery.
Speakers
- Steve Hopkins, Commercial Lead - Software, Crown Commercial Service
- Sumit Mistry, Strategic & Business Development Executive, Salesforce
Theatre 5 - 15:45
16:20 - 16:50
We’re thrilled to be joined by legendary Rock And Roll Hall Of Fame and Songwriters Hall Of Fame inductee and Grammy award-winning producer Nile Rodgers. Best known for his huge catalog of hits - both with his band ‘CHIC’ and as the production mastermind behind hits for Madonna, David Bowie, Diana Ross, Daft Punk Duran Duran and Sister Sledge to name a few - he’ll share his lessons in creativity, collaboration and hard work from a lifetime of music.
Plus, Nile will share how as the Founder of the not-for-profit ‘We Are Family Foundation’ he’s dedicated to inspiring the next generation about respect, understanding and cultural diversity — while amplifying youth efforts to solve some of our biggest global problems.
Speakers
- Nile Rodgers, Grammy Award-Winning Music Artist & Producer
- Zahra Bahrololoumi, CEO, Salesforce
Theatre 1,2 and 3 - 16:20