Customer Data Platform
Power personalised moments and unlock the full potential of your data and AI with the first CDP software integrated directly with CRM.
What can you do with CDP software?
Make every moment count by activating data in real time with the power of AI.
Unify all your data into a single customer profile.
Data Cloud for Marketing
Connect and harmonise first-party customer data from any source, with prebuilt integrations for marketing, commerce, sales, service, and more.
Define rules for matching and conflict resolution to unify millions of records into a single, complete view of every customer.
Create dynamic customer segments with first-party data to activate personalised moments with trust across the customer journey.
Personalise more effectively with native integrations to your marketing analytics and business intelligence. Find out propensity to buy, customer lifetime value, and more using no-code and pro-code AI.
Connect and automate any data, faster.
Mulesoft
Connect and automate any data into your CDP with reusable connectors, integration templates, accelerators, and API designs for Salesforce, SAP, Oracle, and more. Empower every team to create connected customer and employee experiences faster, at scale.
Empower teams to securely build integrations and automations with clicks, not code. Create new ways to connect data and personalise moments across experiences and devices.
Improve productivity by automating everyday workflows, helping teams work seamlessly together with the customer at the center.
Complete your CDP software solution with products from across the Customer 360.
Marketing Cloud Engagement
Create and deliver boundless, personalised customer journeys across marketing, advertising, commerce, and service.
Marketing Cloud Account Engagement
Grow efficiently by aligning marketing and sales on the #1 CRM with marketing automation and account-based marketing.
Marketing Cloud Personalisation
Automate dynamic offers for each customer in real time across each moment in the customer journey.
Marketing Cloud Intelligence
Optimise marketing performance and spend across every campaign, channel, and journey.
Loyalty Management
Nurture relationships and create lasting loyalty on the world’s #1 CRM.
Commerce Cloud
Grow revenue and savings at every step in your customer journey with AI-powered commerce experiences that wow.
Service Cloud
Personalise support across self-service, your contact center, and the field with AI and real-time data on the #1 CRM.
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Customer Data Platform FAQ
A customer data platform (CDP) is a type of software solution that usually includes a customer database, marketing automation, multichannel campaign management, and real-time interaction management.
Data Cloud for Marketing (formerly Salesforce CDP) is an evolution of Salesforce's Customer Data Platform product — featuring a hyperscale data store that allows users to act on their data in real time and at scale.
CDPs are an evolution of traditional CRM technologies, with additional high-scale, real-time capabilities to support modern marketing use cases.
Data Cloud for Marketing (formerly Salesforce CDP) saves time and optimises spend by connecting data from any source, enabling smarter segments and engagement, and powering automated insights.
Customers expect personalisation in an omni-channel way and expect companies to know them and their preferences. CDPs unify data for a deeper understanding of every single customer.
Choosing a CDP requires an assessment of key use cases across data integration and management as well as analytics and activation.
CDPs collect and unify data into a single customer profile that updates over time and can be used in segmentation and downstream personalisation.
Some benefits of leveraging a CDP include increased conversion due to tailored messaging, reduced integration and maintenance costs, and streamlined processes across teams related to data access and usage.
User-level data from across the enterprise can be ingested into a CDP.
Data from a CDP can be activated to downstream marketing solutions to inform personalised messaging across channels, trigger actions or workflows, and more.
Unified data from within the CDP allows users to build smarter segments, leading to more targeted/tailored messaging and touchpoints that are both relevant and timely for customers.
Implementation of a CDP typically involves building a business case and getting stakeholder buy-in, defining key use cases, and auditing foundational data sources to inform design and configuration/build.
The length of a CDP implementation varies on many factors, including complexity of use cases, organisational structure, and more.
Successful CDP implementations required cross-functional alignment between departments -— including marketing, technology/IT, analytics, and more, to ensure the technology can properly support business processes.
Common pitfalls related to CDP implementation include, but are not limited to, a lack of executive alignment/buy-in, clearly defined marketing or customer experience processes, and understanding of data sources and attributes.
Key factors include definition of use cases and timeline for enabling CDP capabilities, organisational/team structures that align to proposed digital transformation initiatives, and a clear change-management strategy.
The business impact of a CDP can manifest in the form of decreased IT costs (custom integration and maintenance), increases in conversion and retention due to targeted segmentation and personalised messages, and increased marketing productivity due to democratisation of data access and usage.
Foundational use cases include automated engagement and personalisation across marketing channels, intelligent suppression, and generated insights that allow for strategy optimisation.