Content Builder

Manage and share your cross-channel marketing content from one location. Message across all your digital channels for a consistent consumer experience throughout the 1-to-1 customer journey.

Watch demo

Create, manage, and track content across all your digital channels from a single location to make searching, categorising, and filtering your content easier. Assign tags, campaign associations, and owners to your content. Use quick search functionality to find content quickly.

Predict the next best content.

Build profiles of customer preferences, then use sophisticated algorithms to determine and deliver the next best content, offer, or product for every individual across channels, automatically and instantly.

Easily create great content.

Design and build intelligent content messaging with drag-and-drop smart content blocks and mobile-optimised templates in a user-friendly content editor. Keep track as you build with the persistent preview function. Create once and distribute everywhere.

Watch demo

See the story

“With Marketing Cloud, our brands are no longer siloed. Now we’re really starting to listen to what our consumers have to say.”

Heather Nykolaychuk | Senior Director of Digital Marketing, Mattel

Better digital marketing across channels and platforms

With so many different ways to get in touch with your customers, it’s never been more important to keep your cross-channel marketing efforts consistent. Whether you’re using email marketing, mobile marketing or social media marketing, your brand should be speaking with one clear and defined voice. But with various channels often managed by different departments this is easier said than done.

Salesforce Marketing Cloud makes managing your digital marketing efforts across all channels simple. Using one platform, you can track and manage all your content from a single location, connecting interactions from any channel or device so you can easily map customer journeys and move relationships forward. You can search, categorise and filter your content with just a few clicks. Because every piece of content is tagged with its campaign, owner and other information, you’ll be able to find what you’re looking for in a matter of seconds.

Whichever channel you use for your campaign, Marketing Cloud can help you put your customer data to good use – creating highly relevant, personalised messages that speak directly to your customers.

Watch Demo Now ›

Service Cloud: Because customer support is also a marketing opportunity

Every interaction with a customer is a potential marketing opportunity. Even when customers come to you for help and support, if they have a positive experience it will increase brand loyalty and could lead to further sales opportunities down the line. But with customers’ expectations rising every day, how can you ensure that you’re providing the best possible customer service experience? The key is multi-channel customer support. People want to be able to connect with brands 24/7, using their preferred communication method, whether that’s phone, email or social media. And they expect the same high-level of personalised service, whatever method they’ve used to get in touch.

Service Cloud helps to ensure you deliver exceptional customer service every time. All of the information your agents need – from customer profiles and purchase histories to a knowledge base and details of subject matter experts – will be right at their fingertips. So not only are customers’ queries answered as quickly as possible, they’ll also receive a truly personal service from someone who knows every interaction they’ve ever had with your business. Cases are directed to service agents from every channel, meaning all customers benefit from the same fast, smart service, however they get in touch.

Watch Demo Now ›

Digital Marketing Software : Deliver personalised 1:1 customer journeys with Marketing Cloud: the world's most powerful digital marketing platform.

The Customer Journey: Map your customers experience and bring every customer on a personalised journey with Salesforce Marketing Cloud.

B2B Marketing Automation: With Pardot you can automate marketing processes to generate, nurture and manage more leads than ever before.

Email Marketing Solutions: Create, send & deliver millions of emails with Marketing Cloud's email marketing solution.

Mobile Marketing Software: Engage customers in the moment, wherever they are with Marketing Cloud's mobile marketing solutions.

Social Media Software: Listen, reach out, advertise and engage with Marketing Cloud's social media marketing tools.

Lead Nurturing: See how Pardot's lead nurturing capabilities can help you generate more qualified, sales-ready leads for your sales team.

Customer Service Solutions: Every customer service case is a marketing opportunity. Discover how you can deliver exceptional service with Service Cloud.

CRM and Marketing Automation: Combine the power of your CRM with marketing automation to deliver more leads with less effort.

Why Does CRM Matter?: We explain what Customer Relationship Management is and why is now an essential component of modern business

Business Intelligence Software: Gain deeper insights into marketing performance with Salesforce Analytics Cloud.

Benefits of Cloud Computing: Still unfamiliar with the benefits of cloud computing? See why businesses continue to join the enterprise cloud computing revolution.

Learn more about Marketing Cloud

Marketing Cloud

Content Builder

Predict the next best content.

Easily create great content.

Questions?
Our reps have answers.

Better digital marketing across channels and platforms

Service Cloud: Because customer support is also a marketing opportunity

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Content Builder

Manage content sharing.

Predict the next best content.

Easily create great content.

Questions? Our reps have answers.

Better digital marketing across channels and platforms

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Questions?
Our reps have answers.