Help customers find answers fast, on their own terms and time frame. The #1 platform for service connects them with everything from account information to shared knowledge, and helpful agents.
 
 

Customer Communities from Salesforce let community members and support agents contribute questions and crowdsource answers, ensuring that both can quickly find the best solutions. With close Service Cloud integration, the experience doesn’t end in the community. Agents can focus on the most difficult cases and never let a case from the community go unresolved.

Easily customize your Customer Community or Employee Community to reflect your brand values and extend your company’s brand experience. Create stunning, simple-to-use environments that make your communities an interactive extension of your brand.

Your agents and other employees can use Employee Communities to crowdsource problems and share solutions that aren’t public facing. Employee Communities can tackle a broad spectrum of needs and easily surface the best solutions.

You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.