Make your agents more productive by integrating telephony into the #1 platform for service.
Lower your agent’s average handle times and improve customer satisfaction by turning clicks into calls with computer-telephony integration.
Know who’s calling before they say a word.
Know your customers before you pick up the phone. Instantly get a profile screen showing their customer information or the account record of the caller.
Call customers with just a click.
Get back hours of lost productivity by communicating more efficiently. Turn every phone number inside Salesforce into a clickable link.
Log all your calls automatically.
Simplify your life by having any notes you take during a call automatically logged and associated with objects like contact records, cases, or anything you create.
Control calls without touching your phone.
Make outgoing calls, put them on hold, transfer to another agent, or add people for a conference call, all without ever leaving the Service Cloud console.
Faster, smarter customer service starts with a free trial. (Yep, free.)
You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.
