We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used and to tailor advertising. You can read more and make your cookie choices here. By continuing to use this site you are giving us your consent to do this.


Integrate customer support directly in your apps and webpages and reach customers more effectively, right where they are. Then you can deliver innovative, connected service where customers need it.

Setup is easy with our native mobile and web software development kits (SDKs) so that you can easily integrate service right into the mobile and web experiences where your customers are.

With Snap-ins, agents can use contextual customer details from app data to quickly point them to the right solutions. This allows them to serve up relevant knowledge articles or supply other solutions based on customer behaviors.

Connect to customers one-to-one at their point of need by seeing their issues and guiding them through to resolution in a personalised, face-to-face way.
Connect the entire customer journey on one platform for a seamless and differentiated service experience, as well as customise the experience for brand consistency.

Snap-ins give you the power to easily integrate Service Cloud functionality in an app or webpage, including Knowledge, case management, Live Agent (chat), and SOS video chat.


Integrate a knowledge base on webpages and mobile apps so your customers can quickly browse or search for contextually relevant articles and FAQ answers on the fly.

Use customer data to offer personalised, branded, real-time help. Your agents can seamlessly escalate cases from text chat to SOS video chat whenever needed.

Track and manage all case interactions right within the app experience, including configurable case publishing, case feed, and case list view.

Deliver a one-of-a-kind, personalised service experience your customers will love with SOS one- or two-way video chat that includes the ability to screen share with agent annotations.

See firsthand how Salesforce is revolutionizing customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.