Equip your customer support team with the tools to create and handle cases on social channels like Twitter, Facebook, Snapchat, Instagram, and more.


Listen and respond to customers across all social platforms like Twitter, Snapchat, Instagram, and Facebook. By combining the power of Service Cloud with Salesforce Social Studio, social customer care requests are sent directly to your team.

Use keywords, classifiers, and language detection to ensure that agents always get actionable posts to work the right issues in the right way. And agents can switch the conversation to the best channel for the customer at any time.

Because social customer service is an integrated, seamless part of the Salesforce Customer Success Platform, your team has a comprehensive picture of the customer before responding. This true 360-degree view of the customer empowers agents with social media engagement, in real time, on the channels where customers are talking.

You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.