Service Cloud Pricing
Make customers happier using all the features in the #1 platform for service.
Essentials
Service Professional
Enterprise
Unlimited
Essentials
Essentials
Service Professional
Service Professional
Enterprise
Enterprise
MOST POPULAR
Customisable CRM for comprehensive service
£
120
/user/month*
(billed annually)
(billed annually)
Compare editions and top features.
Essentials
£
20
/user/month*
Service Professional
£
60
/user/month*
Enterprise
£
120
/user/month*
Unlimited
£
240
/user/month*
Essentials
Service Professional
Enterprise
Unlimited
Case Management
Service Console App(s)
Knowledge
Service Contracts and Entitlements
Telephony Integration (CTI)
Web Services API
Premier Success Plan
Explore all features.
Essentials
£
20
/user/month*
Service Professional
£
60
/user/month*
Enterprise
£
120
/user/month*
Unlimited
£
240
/user/month*
Essentials
Service Professional
Enterprise
Unlimited
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Essentials
Service Professional
Enterprise
Unlimited
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
Service Console App(s)
1 custom app per org
1 custom app per org
Knowledge (Read-Only)
Omni-Channel Routing (Basic)
Omni-Channel Supervisor
Knowledge (Read-Write)
Additional £60 /user/month
Additional £60 /user/month
Case Milestone Tracker
CTI Integration
Phone (available in US & Canada only)
Orders Management
Service Contracts and Entitlements
Advanced Case Management
Essentials
Service Professional
Enterprise
Unlimited
Snap-Ins for Live Agent Chat
Limited functionality
Additional £60 /user/month
Facebook Messenger
Limited functionality
Additional £60 /user/month
Additional £60 /user/month
Essentials
Service Professional
Enterprise
Unlimited
Next Best Action****
Community Starter
Essentials
Service Professional
Enterprise
Unlimited
Work Order Management
Asset Management and Product Tracking
Essentials
Service Professional
Enterprise
Unlimited
Customisable Reports and Dashboards
Advanced Reporting Features
Essentials
Service Professional
Enterprise
Unlimited
Opportunity Tracking
Task Management, Activity Feed
Next Best Action****
Offline Access
Essentials
Service Professional
Enterprise
Unlimited
Email Integration with Outlook
Google Apps Integration
Web Services API
Additional €25 /user/month
Essentials
Service Professional
Enterprise
Unlimited
Custom Profiles and Page Layouts
Lightning App Builder
AppExchange App Integration
Email Templates
Data Storage Per User
File Storage Per User
Lightning Flow Automation (Flow + Process Builder)
5 processes & 5 flows per org
5 processes & 5 flows per org
Unlimited
Unlimited
Unlimited Custom Applications
Developer Sandbox
Developer Pro Sandbox
Available for purchase
Available for purchase
Roles and Permissions
2 roles per org
Record Types (Per Object)
3 types per object
Full Sandbox
Available for purchase
1 Full Sandbox included per org
Partial Sandbox
1 Partial Sandbox included per org
1 Partial Sandbox included per org
Salesforce Identity
Workflow and Approval
Support and success plans
Service Cloud Pricing FAQ
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 0800 0921223 to discuss exactly what kind of products you’re looking to add and how we can help.
Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 0800 0921223 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
You can purchase licenses of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 0800 0921223 to see what works for your business.
* This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.
Start a free trial of the world’s #1 service solution. No credit card required. No software to install.
Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps.
OR CALL
CALL US
0800 0921223 (FREEPHONE)
Service Cloud Pricing from Salesforce
Salesforce offers three customer service software pricing plans for Service Cloud, the support platform that satisfies customers and improves service team productivity.
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.
Lightning Professional: Complete service CRM
Lightning Enterprise: Customization, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customization, knowledge base, 24/7 support, online training
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.
Lightning Professional: Complete service CRM
Lightning Enterprise: Customization, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customization, knowledge base, 24/7 support, online training
Related Searches
CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits.
Sales Forecasting: Sales forecasting and analytics are some of the many powerful features that Salesforce CRM offers.
Sales Tracking Software: Robust sales tracking features help you analyze sales pipelines, perform win-loss analyses, and more.
Sales Content Management: Make sure your reps have easy access to winning sales materials, right within your SFA application.
Salesforce Reviews: Read honest reviews from real Salesforce customers.
Sales Contact Management: Salesforce CRM gives your entire company a 360-degree view of each of your customers with online contact management.
Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere.
Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud.
Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service.