Simplify purchasing, setup, and rollout of your contact centre telephony with Amazon Connect integrated out of the box with Service Cloud Voice. Salesforce brings together the wide array of benefits of Amazon Connect, like intelligent cloud telephony, IVR, call routing and storage, with CRM data. Now, agents can help customers more effectively when your phone channel runs seamlessly inside of Service Cloud — right alongside your web and social channels. This allows your customers to talk to the right agent, at the right time. You can give your agents all the context they need to help customers with fewer interactions. In the future, you can integrate telephony from the provider of your choice with Service Cloud Voice.