Service Pricing

Explore customer service & Service Cloud pricing to find the right solutions for your business.

First, choose the right Service Cloud edition for your business needs.


The simple CRM suite with marketing, sales, and service for small teams.

£ 20
User / Month
GBP (billed annually)
  • Case Management
  • Customisable Reports & Dashboards
  • Knowledge Base


The CRM for service.

£ 64
User / Month
GBP (billed annually)
  • Case Swarming
  • Computer Telephony Integration (CTI)
  • Omni-Channel Case Routing


The CRM for service with built-in AI.

£ 132
User / Month
GBP (billed annually)
  • AI for Customer Service
  • Self-Service Help Centre
  • Workflow Automation


The CRM for service with chat and 24/7 support.

£ 264
User / Month
GBP (billed annually)
  • 24/7/365 support
  • AI-powered Chatbots
  • Chat
Representative of Service talking

Introducing the Service Suite.

Scale service fast with one suite of best-in-class customer support solutions. Starting at £480/user/month.*

Extend the power of Service Cloud with these related apps and add-ons.


from £ 1.60  /login/month

Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.

Then, choose the Success Plan that’s right for your business.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Learn at your own pace with free self-guided resources.

Included in all licenses.
  • Online learning to upskill teams
  • Global Trailblazer community

Premier Success Plan

Fast track your success now with easy and expert guidance.

30% of net license fees.
  • Access to 24x7 support
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximise ROI with proactive, personalised expertise.

Contact your account executive.
  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24x7 support response times

Maximise ROI with the world’s #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.

Service Cloud Pricing FAQ.

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at (+44) 800 086 8530 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at (+44) 800 086 8530 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at (+44) 800 086 8530 to see what works for your business.

* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.