What is CRM?

Salesforce Customer Relationship Management technology can streamline and automate your business processes with the cutting edge, logistical advantages of cloud computing technology. Synchronisation across all channels, optimized internal collaboration and better access to proven data provide a greatly enhanced customer experience. 

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CRM for sales and marketing

For sales and marketing

For sales managers, CRM cloud apps provide real-time visibility into their team's activities so they can forecast sales with confidence. For sales reps, CRM cloud apps make it easy to manage customer information so reps spend less time handling data and more time with customers.

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CRM for sales and marketing

For customer service

Your customers have questions about our products. Today, they might go to Google or Twitter to look for answers and only contact your call center if they can't find what they need to. To deliver stellar customer service, you need to connect all the conversations that happen on social networks with the internal knowledge your agents use every day..

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What is CRM Cloud?

CRM Cloud Platform

CRM cloud apps need to be easy for sales, marketing, and service professionals in any industry. That's why smart companies rely on a CRM platform that gives them complete freedom to customize CRM for their business. It's the best way to boost adoption and make sure your CRM apps are working the way you do.

CRM Cloud Infrastructure

Successful CRM customers rely on a proven, trusted infrastructure - the servers and software in a data center - for running their CRM applications. For CRM to work effectively, it must have three characteristics:

  • High reliability - uptime that exceeds 99.9%
  • High performance - data across in less than 300ms
  • High security - industry certifications such as ISO27001 and SAS 70 Type II