Other resources

 

Service Cloud Webinars

Salesforce.com’s Webinars give you an inside look at how the Service Cloud and CRM benefit your business, all from the convenience of your computer. Participate in live Webinars, learn more from our archived events, or view product demonstrations. See below for the list of  Service Cloud Webinars.

Service Cloud

How salesforce.com uses the Service Cloud and Chatter
Peek behind the scenes to learn how salesforce.com delivers great support to more than 2 million users, around the clock and around the world. Join Radha Penekelapati, Director of Global Support Operations to find out what makes our support organization tick – and achieve top results.
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42:07 mins
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New trends in customer self-service
Amazing customer service includes self-service. Attend this Webinar to learn how to optimize self-service on your website, portals, and communities. Frost & Sullivan, Websense, and salesforce.com explain how to make self-service a destination, the impact call deflection has on your business, ways to leverage customer communities, and more. Learn how to help customers help themselves—and you.
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51:07 mins
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Critical trends in customer serviceHow can you improve agent productivity and use social networks to manage and promote your brand? Bill Band, VP and Principal Analyst at Forrester Research, Inc., provides insights into the evolution of modern, multichannel customer service. Beazer Homes CIO Cindy Tierney discusses her company's success in improving customer experiences after standardizing on Service Cloud 2.
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48:17 mins
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Knowledge management strategies for great customer serviceTune into this Webinar featuring tips from Paul Greenberg, author of CRM at the Speed of Light. Learn how Salesforce knowledge, new to the Service Cloud, lets your agents search for and deliver personalized answers across the call center, the social Web, and through Web self-service.
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58:00 mins
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10 Key Strategies Customer Service Executives Need to Consider, Featuring GartnerLearn about the key factors driving the growth of cloud computing. Plus, discover the benefits of the Service Cloud, and find out how choosing the right solution can yield immediate, quantifiable success in your support organization.
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34:00 mins
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