Support every customer.
Anytime. Anywhere.

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Support every customer.
Every day.

Recorded webinar with Eurostar: Make service EASY and deliver amazing customer experience

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20 Customer Service Best Practices: Learn new and different ideas for your organization

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Faster, smarter service that will increase loyalty, retention, and satisfaction.

  • Always-on customer service. 

    Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.

  • Personalized service. 

    Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalized service that goes above and beyond what your competitors can deliver.

  • Multichannel support. 

    Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.

  • Intelligent customer service. 

    Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.

  • Faster support. 

    Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.

Salesforce helps the FCA maintain the levels of trust required by the UK Financial Services industry.

 

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Financial Conduct Authority (FCA)

Find the right fit.

Choose an edition to meet your needs and budget.

 

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Find the right fit.

Choose an edition to meet your needs and budget.

DESK.COM

 
Pro
 
 
£45

/user/month*

Out-of-the-box service with integration to Sales Cloud.

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TRY FOR FREE

 
Business Plus
 
 
£85

/user/month*

Advanced capabilities for growing support.

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TRY FOR FREE

SERVICE CLOUD

 
Enterprise
 
MOST POPULAR
£90

/user/month**

Customizable platform for comprehensive support.

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TRY FOR FREE

 
Unlimited
 
 
£178

/user/month**

Unlimited CRM power and support.

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TRY FOR FREE

* All per user products require an annual contract.

* All per user products require an annual contract.

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edition comparison chart

Looking for a Small Business Solution?

See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionizing customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

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