Service Cloud

Customer service
for a connected world.

View demo ›Free trial ›

 
 
Service Cloud
View demo 
logo

Customer service
for a connected world.

Editions & pricing ›

 

Always on, always connected.
The future of customer service is here.

Always on, always connected. The future of customer service is here.

Built on the Salesforce1 Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are.

Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.

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Experience the powerful features of the
world's smartest customer service app.

Service Cloud Features

Explore all 7 features or view as a list ›

The world's #1 customer service app.

Why Salesforce?

40% agent productivity

BE MULTI-CHANNEL

Connect agents to customers through the agent console and deliver amazing service on every channel.

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See how Chipotle does it ›

34% customer satisfaction
customer
satisfaction

GO MOBILE

Go where customer service has never gone before. Inside mobile apps.

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See how Extreme Networks does it ›

34% customer retention

CREATE COMMUNITIES

Create rich, vibrant communities where customers help each other and themselves.

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Service Cloud Communities

Every industry. Any size. See success in action.

service_customer_955x500
"We need to interact with customers in the ways that work best for them."
— Tim Rondeau, Senior Director, Customer Care
 

Editions & pricing

Editions & pricing

 

PROFESSIONAL

Basic service and support for any size team

£45

/user/month* (billed annually)

Try for FREE ›

Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customizable dashboards

Content library

Email integration

Sales features such as opportunities & customizable forecasting

Most popular

ENTERPRISE

Service for the enterprise

£90

/user/month* (billed annually)

Try for FREE ›

All Professional features

plus

Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity

 

PERFORMANCE

Extend CRM to accelerate performance

£200

/user/month* (billed annually)

Try for FREE ›

All Enterprise features

plus

Data.com corporate clean & prospector

Work.com perform

Multiple sandboxes

Full mobile

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

Assigned Success Resource†

24x7 toll-free support

Unlimited access to 100+ administration services

Unlimited access to Premier online training catalog

Mobile customization & administration

Increased storage limits ‡

 

NOTE: Existing Unlimited Edition customers can choose to upgrade to Performance Edition or continue to use, add on, and renew Unlimited Edition. Unlimited Edition will continue to receive enhancements and innovations during salesforce.com’s regular upgrade cycles.
* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ Performance Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.

Webinars

Webinars

Register now 

Live webinar:
Discover how to improve
your sales performance
with real-time analytic tools

Sales Webinar

27th August 2014
10:00 AM GMT

Watch the replay 

Live webinar with CEB:
Find out how you can achieve
your customer service goals

Customer Service Webinar

23rd July 2014
10:00 AM GMT

Get started today with the world's #1 customer service app.

Free trial ›

0800 0921223 (Freephone)

Take Service Cloud to the next level.

Chatter

Chatter 

Give agents the power to work together in real time.

Learn about Chatter ›

Marketing Cloud

Marketing Cloud 

Monitor social media and turn rants into raves.

Learn about Marketing Cloud ›

Platform

Platform 

Build your own indispensible customer service apps.

Learn about the Salesforce Platform ›

Desk.com

LOOKING FOR A SMALL BUSINESS SOLUTION?

Desk.com's all-in-one customer service application is built for small and growing support teams. Deliver exceptional support in a social, mobile world, tame overflowing inboxes and win more customers for life.

Learn more ›