Service Cloud

Customer service
for a connected world.

View demo ›Free trial ›

Service Cloud
View demo 

Customer service
for a connected world.

Editions & pricing ›


Always on, always connected.
The future of customer service is here.

Always on, always connected. The future of customer service is here.

Built on the Salesforce1 Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are.

Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.

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Experience the powerful features of the
world's smartest customer service app.

Service Cloud Features

Explore all 7 features or view as a list ›

The world's #1 customer service app.

Why Salesforce?

40% agent productivity


Connect agents to customers through the agent console and deliver amazing service on every channel.

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See how Chipotle does it ›

34% customer satisfaction


Go where customer service has never gone before. Inside mobile apps.

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See how Extreme Networks does it ›

34% customer retention


Create rich, vibrant communities where customers help each other and themselves.

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Service Cloud Communities

Every industry. Any size. See success in action.

"We need to interact with customers in the ways that work best for them."
— Tim Rondeau, Senior Director, Customer Care

Editions & pricing

Editions & pricing



Basic service and support for any size team


/user/month* (billed annually)

Try for FREE ›

Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customizable dashboards

Content library

Email integration

Sales features such as opportunities & customizable forecasting

Most popular


Service for the enterprise


/user/month* (billed annually)

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All Professional features


Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity



Extend CRM to accelerate performance


/user/month* (billed annually)

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All Enterprise features

plus corporate clean & prospector perform

Multiple sandboxes

Full mobile

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

Assigned Success Resource†

24x7 toll-free support

Unlimited access to 100+ administration services

Unlimited access to Premier online training catalog

Mobile customization & administration

Increased storage limits ‡


NOTE: Existing Unlimited Edition customers can choose to upgrade to Performance Edition or continue to use, add on, and renew Unlimited Edition. Unlimited Edition will continue to receive enhancements and innovations during’s regular upgrade cycles.
* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ Performance Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.



Register now 

Live webinar with Agent Provocateur:
Making your retail customer
information work harder
for you

Retail Webinar

2nd September 2014
11:00 AM GMT

Register now 

Transform your customer service
with the #1 customer service
application from

Customer Service Webinar

24 September 2014
11:00 AM GMT

Get started today with the world's #1 customer service app.

Free trial ›

0800 0921223 (Freephone)

Take Service Cloud to the next level.



Give agents the power to work together in real time.

Learn about Chatter ›

Marketing Cloud

Marketing Cloud 

Monitor social media and turn rants into raves.

Learn about Marketing Cloud ›



Build your own indispensible customer service apps.

Learn about the Salesforce Platform ›

LOOKING FOR A SMALL BUSINESS SOLUTION?'s all-in-one customer service application is built for small and growing support teams. Deliver exceptional support in a social, mobile world, tame overflowing inboxes and win more customers for life.

Learn more ›