Service Cloud

Customer service
for a connected world.

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Service Cloud
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Customer service
for a connected world.

Editions & pricing ›

 

Always on, always connected.
The future of customer service is here.

Always on, always connected. The future of customer service is here.

Built on the Salesforce1 Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are.

Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.

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Experience the powerful features of the
world's smartest customer service app.

Service Cloud Features

Explore all 7 features or view as a list ›

The world's #1 customer service app.

Why Salesforce?

40% agent productivity

BE MULTI-CHANNEL

Connect agents to customers through the agent console and deliver amazing service on every channel.

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See how Chipotle does it ›

34% customer satisfaction
customer
satisfaction

GO MOBILE

Go where customer service has never gone before. Inside mobile apps.

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See how Extreme Networks does it ›

34% customer retention

CREATE COMMUNITIES

Create rich, vibrant communities where customers help each other and themselves.

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Service Cloud Communities

Every industry. Any size. See success in action.

service_customer_955x500
"We need to interact with customers in the ways that work best for them."
— Tim Rondeau, Senior Director, Customer Care
 

Editions & pricing

Editions & pricing

Service Cloud

Complete CRM Customer Service Solutions

 
 

PROFESSIONAL

PROFESSIONAL

PROFESSIONAL

Basic customization for any size business

£45

/user/month*
(billed annually)

Try for FREE ›

Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customizable dashboards

Content library

Email integration

Sales features such as opportunities & customizable forecasting

 
Most popular

ENTERPRISE

ENTERPRISE

ENTERPRISE

Deep customization for comprehensive support

£90

/user/month*
(billed annually)

Try for FREE ›

Get all Professional features

PLUS

Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity

 
 

Unlimited

Unlimited

Unlimited

Unlimited CRM power and support

£178

/user/month*
(billed annually)

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Get all Enterprise features

PLUS

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24x7 toll-free support

Unlimited access to 100+ admin services

Unlimited online training

Mobile customization and administration

Additional data storage

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Desk.com

Small Business Solution

 
 

STANDARD

STANDARD

STANDARD

Instant service for fast growing companies

CUSTOMER SERVICE FOR SMALL BUSINESSES
Try for FREE  

Desk.com includes the following features:

Case management

Multi-channel support

Productivity tools

Self-service customer portal

Desk.com mobile app

Reporting & analytics

Knowledge base

3rd-party integration

best-value

Bundle Pricing: Service & Sales Cloud

PLUS THE FOLLOWING EXCLUSIVE FEATURES:

Integrated knowledge base

Live web chat

Goals, coaching, and rewards for teams

Single console view for Inside Sales

Access to new contacts and accounts

Auto data cleansing

Additional sandboxes + more storage

  Performance  

  Performance  

Fully integrated sales
and service platform

£200

/user/month* (billed annually)

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Get all Service Cloud & Sales Cloud Unlimited features PLUS

PLUS

Integrated knowledge base

Live web chat

Goals, coaching, and rewards for teams

Single console view for Inside Sales

Access to new contacts and accounts

Auto data cleansing

Additional sandboxes

Additional data storage

* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ Performance Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.

Webinars

Webinars

Register now 

Navigating publishing
in the digital age
– the rules have changed....

with Northern & Shell

29th October 2014
10:00 AM GMT

Register now 

From Siebel to Salesforce:
learn about best practice
migration with AXA Financial

Online Webinar

19th November 2014 10:00 a.m

Get started today with the world's #1 customer service app.

Free trial ›

0800 0921223 (Freephone)

Take Service Cloud to the next level.

Chatter

Chatter 

Give agents the power to work together in real time.

Learn about Chatter ›

Marketing Cloud

Marketing Cloud 

Monitor social media and turn rants into raves.

Learn about Marketing Cloud ›

Platform

Platform 

Build your own indispensible customer service apps.

Learn about the Salesforce Platform ›

Desk.com

LOOKING FOR A SMALL BUSINESS SOLUTION?

Desk.com's all-in-one customer service application is built for small and growing support teams. Deliver exceptional support in a social, mobile world, tame overflowing inboxes and win more customers for life.

Learn more ›

 
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