How Agentforce Helps Employees
What if every employee carried a team of experts with them everywhere? Agentforce is transforming employee productivity with multi-turn, multi-channel agent conversations across Salesforce Lightning, Mobile and Slack.
Build task-specific, highly specialised agents for any employee.
Use Agentforce to provide guidance, execute workflows and surface knowledge to any employee. These contextual, personalised experiences span Salesforce Lightning Experience, Salesforce Mobile and Slack.
Configure highly secure employee-facing agents.
Agentforce always knows exactly who it’s speaking to and acts accordingly. It identifies users at runtime and acts on their behalf, ensuring access to the appropriate information and the right context.
Admins can control who sees what data and when, from humans to AI agents, by enforcing customised attribute-based (ABAC) access policies.
Create new permission sets to give specific users access to one or multiple employee agents. Users will only see their accessible agents. You can also build specialised agents exclusively for certain people and confirm access with runtime checks.
Collaborate with Agentforce in Slack.
Bring Agentforce into Slack channels with @-mentions and split view. Agents work side by side with your team, contributing context, taking action and helping move conversations forward.
Slack Agent Templates make it easier to deploy tailored solutions, offering guided set-up in Agent Builder with provided topics and actions for real use cases. That includes onboarding, support and customer success. Customise as needed, connect your data and bring intelligent teammates to life: fast, scalable and ready for Slack.
Slack conversational data makes Agentforce more contextually relevant, insightful and accurate. Use your untapped, unstructured data (like user-generated content, natural-language text and audio/video files) to enhance agent reasoning and decision-making for more relevant insights and actions.
Deploy multiple agents across your organisation.
Build a suite of expert agents grounded on structured and unstructured data to handle the job at hand. Then access them from Lightning, Salesforce Mobile and Slack.
Build a suite of expert agents grounded on structured and unstructured data to handle the job at hand. Then access them from Lightning, Salesforce Mobile and Slack.
Get the right agent to answer user questions when you have multiple employee agents enabled in an org. Easily toggle between all the agents you have access to for specialised help.
Calculate your ROI with Agentforce.
Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer a few simple questions to see what's possible with Agentforce.
Ready to take the next step with Agentforce?
Build agents fast.
Take a closer look at how agent building works in our library.
Get expert support.
Work with Professional Services experts to quickly build agents and see value.
Talk to a rep.
Tell us about your business needs and we’ll help you to find answers.
