Collections and Financial Recovery
From default prevention to payment collection - optimize your collections processes and increase financial recovery.
First, discover Collections and Financial Recovery.
Collections and Financial Recovery is $0 add-on SKU with Financial Services Cloud and includes 200 Collections Credits/month. Additional Collections Credits are available for purchase.
Collections and Financial Recovery
Simplify your collections process & boost financial recovery.
$0 add-on SKU with Financial Services Cloud
- Collections Assistance
- Collections Automated Outreach
- Promise to Pay
This product requires a license to Financial Services Cloud Service editions. See pricing for Financial Services Cloud Service or Financial Services Cloud Sales and Service.
Additional Collections Credits are available as add-ons. Contact a sales representative for detailed pricing information.
*requires additional license or add-on
Extend the power of Collections and Financial Recovery with these related apps and add-ons.
Additonal Collections Credits
$1,000 per 1,000 collections credits
Purchase additional collections credits to handle more cases.
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Collections and Financial Recovery FAQs
It's an AI-powered CRM solution built on Salesforce for managing the entire collections process, from predicting which accounts might become delinquent to managing late-stage legal handovers. It unifies all your data and workflows onto a single platform.
Financial Services Cloud is world’s #1 AI CRM for financial services that unlocks data from core banking, wealth, and insurance platforms and unifies it around the customer. Collections and Financial Recovery provides an end-to-end, AI-powered platform to optimize collections processes and increase financial recovery from default prevention to payment collection. Admins can extend prebuilt experiences to expand collections offerings and bring collections products to market quickly.
Collections specialists get the Collections Agent Console, a unified screen showing a 360-degree view of the borrower, their debts, and all past interactions. They are also assisted by AI that provides real-time talking points, automates tasks, and helps prioritize which cases to work on first based on the likelihood of recovery.
Using Einstein Delinquency Prediction, the system analyzes customer data to identify accounts at high risk of missing a payment. This allows you to perform proactive outreach with preventative solutions, like offering a payment holiday, to keep the account in good standing.
Yes. It includes Flexible Repayment Modeling tools that allow agents to create and compare different "what-if" scenarios for borrowers, such as restructuring payments into 6, 12, or 18 month installments. This turns the conversation into a collaborative problem-solving session.
Agents can generate and send a secure Instant Payment Link during any interaction (call, text, email), which takes the borrower to a branded, mobile-friendly page to pay immediately. The platform also has a Promise to Pay feature to formally track and send reminders for future payment commitments.
Yes. The platform is designed to be extensible and offers low-code tools and pre-built integrations to connect with legacy and third-party systems, ensuring your teams have a complete and holistic view of the borrower.
Collections & Financial Recovery is a $0 add-on SKU available with any Service Edition of Financial Services Cloud. 200 monthly collections credits per user are included with additional collections credits available for purchase.
All collection credits, whether from your monthly plan or a bulk purchase, are aggregated at the organizational level. They are maintained in a central pool that can be drawn from by any authorized user in your Salesforce org. This ensures you get maximum value and flexibility without worrying about individual user limits.
A Collection Credit is consumed the moment you enroll a delinquent account into a managed Collection Plan to begin the active recovery process. This is a 1:1 mapping: one plan for one account uses one credit. Simply viewing reports or flagging an account as overdue does not consume a credit; only initiating the plan does.
For advanced features like automated outreach, you'll need a Marketing Cloud Growth license. Delinquency prediction and case scoring require the Einstein 1 Edition for Service. Enabling instant payment links involves a separate payment gateway integration, which also has associated costs. For additional questions on pricing, reach out to. your sales representative at to discuss options.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-667-6389 to explore Collections & Financial Recovery pricing and to see what works for your business.
We know things don't always go according to plan, and we're here and will try our best to support. Reach out to a sales representative at 1-800-667-6389 to discuss options.
The Financial Services Cloud license in Digital Lending is available as Enterprise Edition or Unlimited Edition to match any existing Financial Services Cloud licenses your organization has. Additional loans are available as add-ons. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.