Realise new levels of mission efficiency and effectiveness with public sector-specific agents. Hire the right candidates faster, accelerate complaint resolution and maintain compliance directives. Reduce operational expenses and boost employee productivity with Agentforce for Public Sector.
Agentforce for Public Sector is an agentic AI capability that provides specialised, proactive and always-on support for your mission staff and constituents. Now public sector organisations can deploy AI agents with purpose-built skills to solve everyday challenges, such as resource constraints, fragmented data and the growing demand for personalised digital services.
Optimise workflows, reduce administrative burdens and enable public sector employees to focus on delivering high-quality services to citizens with pre-built skills. Experience faster processing times and improved service delivery with this agentic layer.
Accelerate and improve the core processes of public sector agencies for managing complaints, recruitment and compliance with public sector skills and AI actions.
Easily integrate and understand structured and unstructured data to establish deeper context. Agentforce leverages public sector-specific data models to bring industry context to the AI topics and actions.
Choose between pre-built actions tailored to public sector use cases, surfaced through Public Sector Solutions or build your own customised actions based on your specific needs.
Public Sector Solutions is built on a deeply unified platform that easily integrates with other external systems and third-party apps to connect customer, stakeholder, field and asset data for seamless operations.
Accelerate hiring by ensuring application completeness and summarising applications. Identify relevant candidates from past applications and invite them to apply. Use Agentforce to handle routine tasks while you focus on strategic decisions, screening and hiring faster.
Facilitate complaint management with pre-built skills. Speed up response time and answer simple queries instantly. Gain insights from categorising frequent issues to drive proactive policy and process improvements.
Improve compliance through notifications, emails and automated flows. Receive alerts and recommendations on code violations, manage enforcement actions and automate regulatory fee calculations to accelerate enforcement.
Deploy Pre-Built Skills Quickly
Quickly implement agents using pre-built skills to handle specialised tasks across public services, citizen engagement, case management and more.
Customise AI Agents with Low Code Tools
Utilise intuitive, low-code tools and natural language instructions to design agents using pre-built skills that accelerate the mission of your agency.
Proactively Assist Constituents and Public Sector Employees
Operate around the clock, delivering instant, accurate and helpful conversational AI experiences to constituents and public sector employees, enhancing service delivery and operational efficiency.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
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AI agents in the public sector are artificial intelligence systems or software that are designed to perform specific tasks or services within government organisations and public institutions. These AI agents can take various forms, such as chatbots, virtual assistants, decision-making tools and automated processes and they are used to enhance efficiency, improve service delivery and support decision-making.
Agentic AI in the public sector is technology that powers public sector AI agents to act on public sector information and make decisions on behalf of government entities or public institutions. These agents can perform tasks such as managing resources, optimising services and providing personalised assistance to citizens. Agentic AI is programmed to operate within predefined parameters and ethical guidelines to ensure accountability and transparency. Examples include AI-driven chatbots for citizen enquiries, predictive models for policy planning and automated systems for fraud detection and prevention.
AI agents in the public sector offer several benefits, including enhanced efficiency by automating routine tasks and providing 24/7 service, improved accuracy through data-driven decision-making and reduced human error, better citizen engagement by offering personalised and responsive interactions and cost savings by optimising resource allocation and reducing the need for extensive human oversight.
Agentic AI in the public sector has a variety of use cases, including automating customer service with digital labour to handle enquiries or complaints from the public and provide information, optimising resource management by scheduling and allocating public services more efficiently, enhancing fraud detection and prevention by analysing patterns in financial transactions and benefit claims and supporting public safety through real-time surveillance and emergency response co-ordination. Additionally, these AI agents can assist in predictive maintenance of infrastructure, personalised learning in education and environmental monitoring to ensure sustainable resource use.
Agentforce for Public Sector is an agentic AI application that provides specialised, proactive and always-on support for mission staff and constituents. Agentforce for the Public Sector is built upon the Public Sector data model and uses the sector-specific workflow to help caseworkers and civil servants to operate more efficiently and deliver services more quickly by performing tasks such as answering constituent enquiries, streamlining case management processes and analysing patterns in financial transactions and benefit claims to detect and prevent fraud. This allows organisations to spend more time focusing on mission success.
Agentforce enables organisations to create AI-driven agents using public sector-specific data, processes and functionality. With pre-built capabilities, it can help to optimise case management workflows, answer common constituent questions, summarise complaints and sift through compliance documentation to allow public sector employees to focus on delivering high-quality services to constituents. Agentforce for the public sector can also help applicants complete forms and help recruiters more quickly match applicants to job postings. This helps organisations realise new levels of mission efficiency by lowering operating costs and increasing employee productivity, ultimately leading to faster processing times and more satisfied constituents.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
