Customer service agent with stats showing time to close cases trendlines and CSAT by channel

Benefits of Live Chat for Your Business

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Take the first step with Service Cloud.

Deliver personalised customer service at scale. Bring all of your support needs onto one platform so you can decrease costs while increasing efficiency.

Service leaders anticipate customer chat to grow 87% in the next 12-18 months.
High-performing service teams are 3.2x more likely than underperformers to rate customer-to-agent-chat as outstanding or very good.
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Dig into our latest customer service research.

High-performing service organisations are using data and AI to generate revenue while cutting costs — without sacrificing the customer experience. Find out how in the 6th edition of the State of Service report.