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Structure a discussion and activity. Create groups for your team, an event, a new account, or a campaign. Share files and records, integrate video, and even invite customers. Private groups protect discussions.
Get everybody on the same page.
Choose exactly who can access group files, member lists, and feeds.
Private discussions stay private.
Private groups allow discussion of topics that are not visible to the rest of the community.
Take it offline.
Unlisted groups are not visible to the rest of the community through search or public posts.
Collaborating with co-workers is easier when you can create project team groups with business integration tools like Salesforce Chatter enterprise social network. Using business process integration tools like Chatter will help groups working on the same projects work together as a team, no matter where they are. Group feeds keep team members up to date and access to project related files helps keep projects organised.
Social Customer Service: Equip your customer support teams with social Customer Service Tools from Salesforce Service Cloud.
Live Agent Software: Engage your customers and prospects online in real-time. Live agent software from Salesforce Service Cloud.