Colleagues across departments connect to expand their knowledge and reach. A sales rep posts a question on Chatter and people around the world respond — people she didn’t know, or know to reach out to.
Chatter, unlike other collaborative apps, connects people and data. Important records, such as top deals, key accounts, or even custom objects, are available in real time. We never have to hunt down information.
Tap into a network of resources, such as competitive tips and industry-specific updates. When an airline customer wanted to visit on short notice, everyone got up to speed for the presentation with Chatter.
“An outsourced Tier-1 rep had a difficult case, so she posed the question to her Salesforce Chatter support skills group and was able to quickly collaborate with a Tier-2 member on my team who has a similar case.”