Boost the effectiveness of your customer support with a phone channel that operates natively within Service Cloud.
Give agents instant access to a complete view of the customer. Equip them with the tools and insights they need to provide top-quality support.
Give supervisors visibility and insights to onboard, coach, and manage agents.
Create personalised experiences that are connected across channels — from your website, mobile app, SMS, WhatsApp, Facebook Messenger, and more.
Go from reactive to proactive service by engaging customers with targeted outbound messages such as reminders, alerts, and notifications.
Extend the power of Digital Engagement to any channel available with out-of-the-box integrations and APIs.
Deflect cases and resolve issues faster with intelligent chatbots. Automate routine requests, guide customers, or route them to the right agent.
Unlock actionable productivity from your digital service calls by surfacing relevant coaching opportunities from a call recording.
Automatically route cases to the right agents. Give managers visibility of contact centre activity to manage their teams in real time.
Easily embed knowledge articles into a branded self-service help centre, giving customers access to relevant data for commonly asked questions.
Deflect calls with branded, mobile-responsive portals that surface business processes to help customers find answers faster.
Connect customers through a peer-to-peer forum where they can share common knowledge, contribute best practices, and resolve questions together.
Salesforce Contact Centre
One simple package to transform your contact centre.
- Service Cloud Voice
- Digital Engagement
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Contact centre software empowers your company to manage customer service in the cloud. Engage with customers across digital or voice channels, route the right work to the right agent at the right time, and give supervisors omni-channel visibility.
Choose a contact centre software that enables you to support your customers on their channel of choice and gives your agents access the same set of customer data, tools, and workflows regardless of channels.
Call centre software refers to telephony tools that allow service organisations to connect with their customers over the phone. Contact centre software, meanwhile, will typically include omnichannel engagement options, as well as routing and tools for supervisors to monitor their contact centre and report on analytics.
CRM stands for customer relationship management ,and it allows your company to stay connected to customers across departments, run your business efficiently, and boost customer satisfaction. Contact centre software provides the real-time engagement channels and case management tools to manage your customer support needs. CRM and contact centre software would be integrated seamlessly.
If your business provides support to customers through real-time channels, such as chat, messaging, phone or social, you need contact centre software.