Build trusted customer experiences on the most complete service platform.


Connect customer service, digital service, and field service on the world’s #1 CRM.


Help your service teams work faster, no matter where they are.

Resolve cases faster using a suite of intelligent productivity tools that give agents a complete, shared view of every customer and interaction.

Provide instant support with self-service portals.

Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly. Embed AI-powered chatbots to resolve customer issues quickly.

Support customers on any channel, at any time, at scale.

Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots.

Deliver trusted and efficient service in the field.

Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely.

Work smarter with built-in AI.

Automatically route work, eliminate manual data entry, and surface contextual recommendations for service teams with artificial intelligence. Engage customers instantly with intelligent chatbot support.

Go digital and prepare for change with an agile platform.

Get up and running faster and future-proof your business using a customisable, low-code platform that allows you to quickly deploy the latest service innovations and realise ROI fast.

Yes, service is changing. 7,000+ global service pros told us how.

Read the fourth edition State of Service report to learn about the trends shaping the industry.

Customer Success Story

CarMax delivers support that's built 
for flexibility.

Service Cloud played a very important role in our deployment of the curbside delivery option in less than three weeks.”

Shamim Mohammad | Chief Information & Technology Officer CarMax

Over 150,000 companies keep their customers happy with Salesforce.



From out-of-the-box to fully customisable support, find the best solution for your customers.



All-in-one sales and support app*
$ 25
(billed annually)


Complete service CRM for teams of any size
$ 75
(billed annually)


Customisable CRM for comprehensive service
$ 150
(billed annually)


Unlimited CRM power
$ 300
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

Start a free trial of the world’s #1 service solution. No credit card required. No software to install.


Customer Service Software & Customer Support by Service Cloud