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Scale service that customers love

Scale service that customers love

Maximise ROI and drive efficiency from the contact centre to the field - on a single platform.
 
 

Reduce costs and drive efficiency with Service Cloud.

 

Scale every service process with automation.

Automate processes and empower teams to do more with less.

Personalise every engagement with AI.

Unify your data to humanise intelligent interactions and drive loyalty.

Connect service across channels in real time with Salesforce Genie Customer Data Cloud.

Make your customers’ lives easier with connected experiences, from digital to the field.
 

Find success now with tools you need to scale your business.

 
 
Feature

Case Management

Create efficiency in high touch service centres. Empower agents to solve cases 30% faster.*
Feature

Automation

Scale your service with automation and increase productivity with AI-powered workflows.
Add-on

Self-Service

Lower case volume by 30%* by helping customers find critical answers quickly on their own.
 
Add-on

Field Service

Deliver efficient field service operations and cut costs with mobile apps and scheduling.
Add-on

Digital Engagement

Deliver personalised service at scale with AI-powered chatbots to lower costs across every channel.
Product

Digitise the Contact Centre

Reduce costs with your contact centre on one platform.
*2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews across 10 countries.
 
 

Don't take our word for it. Hear from happy customers.

 
All data syncs in real-time across all of our channels and agents. Customers can choose to contact us in whichever format they prefer — via email, phone, website chat, or Facebook. We are able to address their requests in the same way across all of these channels.
Julius Holmef Jord-Sarabi
CTO & CFO Aureus Group
Transformation isn’t just about implementing a new technology. It’s about getting consistent value from the technology and that’s what we’re doing with Salesforce.
Sylvia Stolk
Chief Digital & Transformation Officer
Our employees now have a clear understanding of everyone they are talking to, and an essential view of all their previous interactions with us.
Matthijs De Man
Director of Club Services and Innovation

Service Cloud customers are in good company.

 
 

Find the best solution at a price that works for you.

 

Essentials

All-in-one sales and support app*
$ 25
USD/user/month**
(billed annually)

Professional

Complete service CRM for teams of any size
$ 75
USD/user/month*
(billed annually)

Enterprise

Customisable CRM for comprehensive service
$ 150
USD/user/month*
(billed annually)

Unlimited

Unlimited CRM power
$ 300
USD/user/month*
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
 

Connect your Digital HQ for Service.

Collaborate faster to help more customers from anywhere.
 
 
 
 
Learn from over 8,000 customer service professionals worldwide in our annual State of Service report.
 

What's new for Service Cloud?

 

Frequently asked questions (FAQ)

Customer service software is a solution that is designed to digitise your contact centre. It will help your business manage customer queries, solve cases faster and connect customers to the right person at the right time. Service Cloud helps lower costs with one trusted platform by reducing complexity. It also helps improve customer service productivity with in-built tools such as our automation, Customer 360 and real-time data tools.
Salesforce’s Service Cloud is the customer service software to choose for enterprises and small businesses. Thanks to automation tools such as Einstein, you will be able to boost productivity and drive efficient growth as you wow customers with top quality service.
Service Cloud customer service software is designed to integrate seamlessly with your business. It will integrate with legacy data systems, offers pre-built integration apps, supports ticketing, routing and escalation, and queue management. When you purchase Service Cloud, your business should be able to start servicing customers with software that fits into their existing infrastructure within a few days.
Service Cloud is designed to scale as your business grows. As you acquire more customers, the automation and easy-to-use features help increase productivity and drive further efficient growth as you wow customers with the ease you manage the extra demand. Service Cloud also lowers costs as you grow thanks to its one trusted platform united by a single shared view of your customer data for your whole business.
 
 

Try it out.

Start your free trial of the world’s #1 service platform. No credit card required. No software to install.
 

Customer Service Software and Customer Support by Service Cloud