The Service Cloud for Slack integration makes it easier and faster to launch a swarm on high-priority cases. It automatically creates a channel with a prebuilt, ready-to-go swarming workflow. With Expert Finder, subject matter experts can also be looped in to solve complex cases and incidents.
The app reduces case resolution time by making Salesforce records — like accounts, incidents, and cases — all easily accessible in channels. Support teams can also use Slack Workflow Builder or Salesforce Flow to automatically extend key workflows across the business, helping everyone improve efficiency.