Visual Remote Assistant
Connect in real-time over video with remote visual assistance software built directly into your CRM. Reduce operational costs and increase first-time fix-rates by solving issues with live video.
What can you do with your new visual remote assistant?
Provide a cost-efficient sales and service experience customers love with real-time, visual remote support.
Solve problems in real-time with live video.
Drive customer and employee satisfaction with real-time two-way streaming. Automatically send live video using mobile devices - no downloads needed.
Ensure maximum privacy with real-time on-screen guidance. Help teams guide customers through key actions with non-instrusive solutions.
Coach your teams to success with automated recordings. Access recorded sessions to capture missed details and manage call quality.
Collaborate with Interactive Guidance
Revolutionise your video support experience with interactive guidance. Resolve issues quickly by combining video, screenshots, and annotations.
Drive effiiency with workflows and automation. Find key knowledge articles with optical character recognition. Integrate CSAT surveys after a session.
Connect with experts from anywhere.
Provide smoother service by enabling your experts to see what your customers see with real-time video directly from your digital channels.
Decrease onsite visits by troubleshooting issues remotely. Connect mobile workers with experts from anywhere to increase first-time fix-rates.
Close deals faster by bringing the product to your customers. Leverage two-way video to build trust, increase transparency, and eliminate abandoned carts.
Extend the power of Visual Remote Assistant with these related products.
Contact Centre
Deliver service across all channels — phone, self-service, messaging, and chatbots — at scale.
Field Service
Streamline operations, boost profits, and increase happiness in your field team and customers.
Sales Cloud
Bring the product to your customers to close deals faster. Use two-way video to build trust, increase transparency, and eliminate abandoned carts.
Digital Engagement
Deliver seamless, personalised conversational experiences across channels--at scale.
Visual Remote Assistant Pricing
Start by selecting your Service Cloud edition. Some editions already include Visual Remote Assistant right out of the box. For the others, you can easily add Visual Remote Assistant at these price points.
Visual Remote Assistant
Engage customers and employees anywhere with real-time, visual support.
$
50
User / Month
USD (billed annually)
- Real-Time Interactive Guidance
- Intelligent Engagement
- Quick Setup, Fast ROI
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
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Visual Remote Assistant FAQ
Visual Remote Assistant reduces costs and boosts customer satisfaction with real-time, visual support from anywhere, all built on the #1 CRM.
Remote assistance can provide faster service over video and reduce operations costs. It empowers customers’ self-serve with guided assistance, or gather information required for an onsite visit, improving first-time fix rates.
Organisations use Visual Remote Assistant to quickly guide customers over video chat to troubleshoot issues. Providing video options from a customer’s mobile phone cuts operational costs by reducing the number of truck rolls onsite to homes and businesses.