Personalised Customer Service Platform

With the help of Salesforce, we’re creating a truly differentiated experience for our customers.”

JEFF DAILEY, CEO OF FARMERS INSURANCE
 
 

Empower everyone to deliver personalised service across any channel.

Trailblazing customer service means creating tailored, conversational experiences, no matter where or how customers interact with your company.
 
 

Give your customers the best experience, every time.

Trailblazing customer service means creating personalised, conversational experiences, no matter where or how customers interact with your company.

 

Help your agents and managers deliver the right answers, faster.

Empower agents and managers to provide smarter service with the collaboration and productivity tools they need, as well as a complete view of the customer.

 
 

Let service insights inform your entire business. And vice versa.

Easily share data and get complete customer insights across sales, service, marketing, and even from technicians in the field.
 

Keep pace with your customers with a complete service platform.

Build service — the way your customers want it — into every part of your business, with our extensible, flexible cloud platform.
 

Help your agents deliver the best service for your customers and your company.

High-performing teams are:

 

4X

MORE LIKELY TO RANK HIGHLY IN MOBILE CUSTOMER SERVICE*

 

3.5X

MORE LIKELY TO SAY SERVICE REPS ARE EMPOWERED TO MAKE CUSTOMERS HAPPY*

 

3.6X

MORE LIKELY TO USE ANALYTICS IN THEIR ORGANISATION*

See more in our “State of Service” report.

* Salesforce Research “State Of Service” report.

 

See how Salesforce helps service deliver conversations that stand out.

Learn how these top companies are making every customer conversation stand out with a platform that delivers lightning-fast experiences, intelligence, 1-to-1 journeys, and mobility, so everyone can be more productive, anywhere.
 

With Salesforce, we’re right there with our customers every step of the way.”

Jennifer Hall, Intuit

With Salesforce, in many cases, we know what is going on with our customers’ systems before they do.”

AMIHAI ZELTZER, STANLEY HEALTHCARE

With Salesforce, we have a 360-degree view of the entire customer relationship.”

CAROLE EDWARDS, VAX
 

See what analysts are saying about the world’s #1 customer service platform.

 

report

Report

report

 
 

Meet the Customer Success Platform that delivers personalised service across any channel.