3 Ways Smart Technology Fuels Human Customer Service
When it comes to customer service, the idea that technology is at odds with a human touch hasn’t been an easy one to shake. When some people hear “automation” or “artificial intelligence,” they might imagine impersonal interactions. But that misunderstands technology’s role. Here’s why.
Our top highlights from the Salesforce Live: A&NZ Premiere Episode
Our premiere episode of our very first Salesforce Live: A&NZ series went live yesterday. Here is our episode wrap-up – there was so much goodness we couldn’t hold back!
Astro’s Guide to Salesforce Live: Australia & New Zealand
When we decided to transform Salesforce World Tour Sydney into Salesforce Live: Australia and New Zealand we knew we needed to create a brand experience like no other. Starting tomorrow – that’s 24…
The Retail Trends Accelerating Growth
Salesforce’s Director, Retail Industry Strategy, James Johnson looks at how the most successful retailers capitalised on changing trends ahead of the Retail and Consumer Goods Trailblazers Episode at Salesforce Live: Australia & New Zealand on 1 April.
What Exactly Is Salesforce Customer 360?
It’s time to rethink how you’re putting the customer at the centre of your business. With customer experience now the key driver of business success, the goal is to make it easy for your employees to make it easy for your customers – which is what Salesforce Customer 360 is all about.
Salesforce Live: Australia and New Zealand 2021 Is Coming
Salesforce Live: Australia and New Zealand 2021 kicks off on 24 March and we can’t wait for you to join us. Don’t miss this live brand experience.
9 Top Trailblazer Tips From 2020
Our Trailblazers have shared incredible stories of resilience, triumph and community with us this year, as well as the lessons they’ve learnt in the toughest business and personal circumstances many of us have experienced.
Q&A: How Veolia’s Collaborative IT Drives Digital-First Businesses
A change of structure at Veolia provided the foundation for the business to tackle the demands of COVID-19. Di Terry, Salesforce’s Vice President, Australia – Solution Engineering caught up with Ben Sullivan, Chief Digital Officer, Veolia Australia & New Zealand to discuss the non-traditional structure, launching a customer hub, and becoming a data company.
Top 9 Trailblazer Tips — in Gifs
We’ve been lucky to have so many of our customer Trailblazers sharing their insights, advice and expertise with us this year. Now, we’ve picked 9 top moments with tips on data quality, business…
Dreamforce to You 2020: How to Succeed in the All-Digital, Work-From-Anywhere World
Normally this time of year, we’d be with many of you in the APAC on Tour lounge in San Francisco, chatting about the amazing Dreamforce keynote we’d just seen.