Infographic: What customer connection means now
The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.
Building Service Resilience in Australia and New Zealand
Almost one year into the COVID-19 crisis, it’s clear that the challenges for service leaders and their teams in Australia and New Zealand are significant.
What Can Australian and New Zealand Business Owners Learn From the Latest Small Business Trends?
It was back in March that we started surveying over 2,300 small and medium businesses across the globe, including hundreds in Australia and New Zealand, for our fourth edition of the Small and…
Intermedium Research: 7 Drivers of Urgent Government Digitisation
Citizens expect frictionless experiences, crises have revealed what’s possible, and data-led policy and services are becoming non-negotiable. Here, Gisele Kapterian discusses the findings of a new Intermedium report on the drivers of government agency digitisation.
How REA Group built its new sales strategy around data
The latest State of Sales report reveals 85% of sales professionals agree sales ops is becoming increasingly strategic. Check out REA Group’s success story to see why.
Infographic: Why Sales Ops Is Becoming More Strategic
The sales operations role has been the unsung hero of sales for quite some time. Now, with changing conditions requiring sales teams to gain deeper customer insights, the efficiencies and technical knowledge sales ops bring to the table is taking on a special importance.
New Research: What 15,600 Customers Want
New precedents have been set this year on every stage of our social, professional, private and cultural lives, and fresh examples of ‘the new normal’ have emerged nearly every week as we’ve adapted amid COVID-19.
How Fisher & Paykel Redefined Its Approach to Sales
Rudi Khoury, Executive Vice President – Customer Experience, Fisher & Paykel, explains the decision the company made and how it transformed its approach to sales.
How to Fuel Growth Marketing With Data Insights
Marketing leaders are taking on broader strategic responsibility, expanding the remit of marketing from the already-reasonable burden of brand stewardship and customer experience to encompass business growth overall.
It’s Time for Sales Leaders to Rethink How They Lead
Every new reality in a business creates unseen challenges for staff. What’s important for the business is that leaders recognise these challenges and adapt and remodel their management practices to ensure they help provide solutions.