Updating your customer service charter probably isn’t high on your list right now. We’re here to tell you it should be. Read what should be updated....
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Gisele Kapterian and Miguel Carrasco on the relationship between service delivery and trust, and how governments can deliver services with speed and impact....
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Jim Roth shares how Salesforce moved 2,800 internal and outsourced customer support engineers in 12 countries to a virtual contact centre.
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The Australian manufacturing industry has contracted significantly – and one reason is global competition. To compete now, manufacturers must think beyond automation and innovate off the factory floor. Here’s five ways to boost productivity from conveyer belt to C-suite....
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Giles Bill on the post-release service management process: operational support (or Request to fulfil) and continuous improvement (or Detect to correct)....
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Our top 5 insights from day one of Dreamforce: including the Opening Keynote, AI and ethics, the magic of 5G, and a chat with Apple’s Tim Cook.
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The retailers and brands keeping up with consumer-led trends are thriving in a constantly changing retail landscape. At Connections to You Sydney, we asked a panel of retail leaders to vote on which trends to watch and which could be ignored. ...
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