While some argue AI will cost people their jobs, leading businesses are using AI to enable staff to do more of the work they enjoy, and to do it better....
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With insights from more than 8000 global consumers and business buyers, the latest State of the Connected Customer Report reveals three key ways to improve customer engagement. ...
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The State of Service report highlights customer service and CX trends from 700 service professionals across Singapore, India, and Australia and New Zealand. ...
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Customer service expert, Martin Grunstein, shares how to not lose sight of the #1 priority for service teams: keeping your customer promise. ...
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The State of Service report highlights global customer service and CX trends from more than 3500 service leaders. This infographic examines how APAC stacks up....
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Despite the challenges of the finance industry, Savvy is considered a leader in customer satisfaction. Managing Director Bill Tsouvalas explains how....
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The rise of consumerisation means that B2B and B2C customers have more in common than ever. Here are four key lessons B2B and B2C customer service reps can share to excel in the digital age....
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Customer service hasn’t just changed - it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it.
Great products are powerful building blocks for any...
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Service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite....
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