Recently Salesforce made a submission to the Senate Select Committee on the Future of Work and Workers focused on the role of the the technology industry in supporting government, other businesses, students and workers through this period of change....
Work is in flux, with artificial intelligence and automation imposing rapid change. Here’s what this technological disruption means for the future of work....
With disruption at our door, the world needs more brave champions of innovation – it needs more Trailblazers. Here’s the tale of one, Rebecca Aichholzer....
Eight successful startups share their advice on how to provide the best customer service, so you can keep more customers happy and grow your business faster....
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Blaze your trail to better, smarter customer engagement at the digital marketing, commerce and customer service event of the year: Salesforce Connections 2018....
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Field service is in the prime seat to make a real impact on the customer experience. Here’s how to turn your field agents into service superheroes. ...
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Leading organisations share the fundamentals of award-winning customer service, and the initiatives they’ve put in place to improve the customer experience....
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The cornerstone of a great service experience is engaged, empowered and happy customer service reps. Here’s four ways to boost happiness in your service team....
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Without an innate connection between customer service and sales, and a single view of the customer, customer experience falls apart at the seams. ...
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Customer service data is fuel for growth, but is often untapped. Here are four easy, effective ways to use this data to grow your business....
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Using design thinking to transform the customer journey demands new ways of operating, different capabilities and a culture of innovation....
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