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5 ways businesses can meet expectations of the connected customer

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Hear first-hand from Trailblazers who have successfully blazed new trails in their lives, careers and companies.

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Q&A Interview Series with Salesforce employees

How did they get here and where are they going? Salesforce employees share their career journeys to and within Salesforce.

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INFOGRAPHIC

The Fourth Industrial Revolution

Every industry is facing monumental change, transforming the way we work and customer expectations. Here's what you need to know.

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Oct 02, 2018 By Stuart Ward

User Experience to take centre stage on eve of open banking in Australia

With Australian laws changing to allow data flow between financial services through open banking, creating 1:1 customer experiences becomes a priority.... Read More

Financial Services, Financial Services Cloud, Customer Experience, User Experience, Service

Aug 27, 2018 By John McVicker

The secrets to providing top field service

As customer expectations evolve, businesses will need to rely on field service agents to deliver quality products, services and customer experiences.... Read More

Customer Experience, Service, Customer Success

Aug 09, 2018 By Salesforce

Are you ready for the smart era of customer service?

The smart era of customer service involves AI and IoT transforming CX, customer service and expectations. ... Read More

Customer Service, Customer Experience, Einstein, Service

Jul 31, 2018 By Paul Baptist

Future-proofing a smarter customer service experience with cloud

With customer expectations escalating, businesses need cloud to deliver on service and have a single view of the customer. ... Read More

Customer Service, Customer Satisfaction, Customer Success, Customer Experience, Service, Service Cloud

Jun 25, 2018 By Erik Wagner

Improving the patient experience and health outcomes with technology

A new era of healthcare that leverages technology to improve the patient experience and eliminate inefficiencies is on the horizon.... Read More

Customer Experience, Health Cloud, Service

Jun 25, 2018 By Salesforce

10 highlights from Salesforce Connections 2018

Salesforce Connections 2018 has just wrapped up in Chicago. We’ve pulled out the highlights from the digital marketing, commerce and service event of the year. ... Read More

Advertising, B2C Marketing, Commerce, Marketing, Service, Events

Jun 20, 2018 By Salesforce

New Report: 5 ways businesses can meet expectations of the connected customer

In today’s hyper-connected and data-driven world, consumers increasingly expect personalised, intelligent and seamless customer experiences. ... Read More

Customer Experience, Customer Service, Marketing, Service