The Australian manufacturing industry has contracted significantly – and one reason is global competition. To compete now, manufacturers must think beyond automation and innovate off the factory floor. Here’s five ways to boost productivity from conveyer belt to C-suite....
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Giles Bill on the post-release service management process: operational support (or Request to fulfil) and continuous improvement (or Detect to correct)....
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Our top 5 insights from day one of Dreamforce: including the Opening Keynote, AI and ethics, the magic of 5G, and a chat with Apple’s Tim Cook.
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The retailers and brands keeping up with consumer-led trends are thriving in a constantly changing retail landscape. At Connections to You Sydney, we asked a panel of retail leaders to vote on which trends to watch and which could be ignored. ...
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Salesforce’s State of Service report found a gap between the channels customers want service on and the channels companies offer service on. In this animation, we explore the three channels customers expect service on....
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6 top lessons from Connections to You Sydney - including the importance of inclusive marketing, removing buyer friction, data -led marketing and much more. ...
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