Salesforce’s State of Service report found a gap between the channels customers want service on and the channels companies offer service on. In this animation, we explore the three channels customers expect service on....
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6 top lessons from Connections to You Sydney - including the importance of inclusive marketing, removing buyer friction, data -led marketing and much more. ...
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While some argue AI will cost people their jobs, leading businesses are using AI to enable staff to do more of the work they enjoy, and to do it better....
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With insights from more than 8000 global consumers and business buyers, the latest State of the Connected Customer Report reveals three key ways to improve customer engagement. ...
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The State of Service report highlights customer service and CX trends from 700 service professionals across Singapore, India, and Australia and New Zealand. ...
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Customer service expert, Martin Grunstein, shares how to not lose sight of the #1 priority for service teams: keeping your customer promise. ...
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The State of Service report highlights global customer service and CX trends from more than 3500 service leaders. This infographic examines how APAC stacks up....
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Despite the challenges of the finance industry, Savvy is considered a leader in customer satisfaction. Managing Director Bill Tsouvalas explains how....
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The rise of consumerisation means that B2B and B2C customers have more in common than ever. Here are four key lessons B2B and B2C customer service reps can share to excel in the digital age....
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