Customer service hasn’t just changed - it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it.
Great products are powerful building blocks for any...
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Service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite....
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The future of banking is built on digital platforms, and customer trust will be gained through digital experiences. Brett King, author of Bank 4.0, shared his insights into how banks and fintech can win customer trust without a building, branch or ATM in sight....
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Self-service customer support is table stakes in today’s 24/7, digital-first world. Here’s six tips to create an amazing self-help centre experience....
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He was employee #4 in New Zealand. He’s now Salesforce APAC’s RVP for Strategic Services. Craig Poynton shares why he’s stayed with the business for 11 years....
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With Australian laws changing to allow data flow between financial services through open banking, creating 1:1 customer experiences becomes a priority....
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As customer expectations evolve, businesses will need to rely on field service agents to deliver quality products, services and customer experiences....
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