The Fourth Industrial Revolution is here - are you ready?

Recently Salesforce made a submission to the Senate Select Committee on the Future of Work and Workers focused on the role of the the technology industry in supporting government, other businesses, students and workers through this period of change....

The future of work: Technology, jobs and augmented intelligence

Work is in flux, with artificial intelligence and automation imposing rapid change. Here’s what this technological disruption means for the future of work....

Being a Trailblazer in the Fourth Industrial Revolution

With disruption at our door, the world needs more brave champions of innovation – it needs more Trailblazers. Here’s the tale of one, Rebecca Aichholzer....

Jun 25, 2018 By Erik Wagner

Improving the patient experience and health outcomes with technology

A new era of healthcare that leverages technology to improve the patient experience and eliminate inefficiencies is on the horizon.... Read More

Customer Experience, Health Cloud, Service

Jun 25, 2018 By Salesforce

10 highlights from Salesforce Connections 2018

Salesforce Connections 2018 has just wrapped up in Chicago. We’ve pulled out the highlights from the digital marketing, commerce and service event of the year. ... Read More

Advertising, B2C Marketing, Commerce, Marketing, Service, Events

Jun 20, 2018 By Salesforce

New Report: 5 ways businesses can meet expectations of the connected customer

In today’s hyper-connected and data-driven world, consumers increasingly expect personalised, intelligent and seamless customer experiences. ... Read More

Customer Experience, Customer Service, Marketing, Service

Jun 19, 2018 By Salesforce

Empower field service agents for the ‘first-time fix’

Empower your field service agents by giving them the tools, information and resources they need to complete their jobs the first time. ... Read More

Customer Service, Service, Service Cloud

Jun 13, 2018 By Salesforce

Salesforce is celebrating 10 years trailblazing through Gartner's Magic Quadrant

We’re proud to be named a leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Centre for the 10th year in a row! ... Read More

CRM, Customer Service, Service, Service Cloud

May 09, 2018 By Salesforce

Customer service advice from 8 successful startups

Eight successful startups share their advice on how to provide the best customer service, so you can keep more customers happy and grow your business faster.... Read More

Small Business, Startups, Customer Service, Service

May 06, 2018 By Salesforce

Salesforce Connections: The marketing, commerce and service event of the year

Blaze your trail to better, smarter customer engagement at the digital marketing, commerce and customer service event of the year: Salesforce Connections 2018.... Read More

Marketing, Retail, Service

May 02, 2018 By Paul Baptist

How field service superheroes can transform the customer experience

Field service is in the prime seat to make a real impact on the customer experience. Here’s how to turn your field agents into service superheroes. ... Read More

Service, Customer Experience

Dec 03, 2017 By Stephanie McCredie

What award-winning customer service looks like

Leading organisations share the fundamentals of award-winning customer service, and the initiatives they’ve put in place to improve the customer experience.... Read More

Customer Experience, Customer Service, Service Cloud, Service

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The Fourth Industrial Revolution is here - are you ready?

Featured

Improving the patient experience and health outcomes with technology

10 highlights from Salesforce Connections 2018

New Report: 5 ways businesses can meet expectations of the connected customer

Empower field service agents for the ‘first-time fix’

Salesforce is celebrating 10 years trailblazing through Gartner's Magic Quadrant

Customer service advice from 8 successful startups

Salesforce Connections: The marketing, commerce and service event of the year

How field service superheroes can transform the customer experience

What award-winning customer service looks like

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