Recent Stories

Hear from leaders at Salesforce and Canva on how their companies are living values of diversity, inclusion and equality, year-round.

Imagine an assistant that handles your busywork so you can focus on what you do best: building relationships with your customers.

What will this emerging technology mean for service teams? Here are early thoughts.

Your website is one of the first places where customers form impressions about your brand. They expect personalised experiences, and they want it done well.

Looking for sales reps who’ll smash their sales KPIs? Get insights from sales leaders into five qualities that make a sales rep superstar.

Using the data that your customer service reps already have, your team can provide empathetic care for complex issues, and rely on automation to handle simple requests.

Marcus Chan, sales coach and president of Venli Consulting Group, details the most common sales objections and his unique formula for handling them.

Pipeline meetings can often be excruciating for reps and managers. But they don’t have to be. Here's how to fix common pipeline meeting mistakes.

The Small Business Marketing Toolkit offers small businesses a powerful roadmap to deliver an efficient, customer-centric marketing plan to grow their business.

To attract and retain talent and drive your business's success, leaders must invest in the employee experience. Here are five simple ways to boost employee engagement that won’t break the bank.