Disparate databases only accessible from the office. Huge spreadsheets that would freeze with an overload of data. Paper notebooks. Reports exported to PDFs six weeks after data was relevant and actionable.
Inefficiencies and disconnected processes meant Provider Assist’s clients – aged care facilities across Australia – were missing out on vital funding that would allow them to provide the best care possible.
It meant missed opportunities for the aged care facilities and, for a business built on the success of its clients, new potential to improve performance and deliver growth.
Using Heroku to build a suite of connected apps for staff and clients would prove the ideal way to bring that potential to life with speed and efficiency.
From dated to digital
Culture first and trust at the centre
What kind of skills and behaviours did Tabone look for in the developers that would help Provider Assist build the app? The answer might come as a surprise: “Friendliness,” says Tabone. “We always go with a culture-first approach when it comes to hiring.”
Unexpected as that requirement might be, it speaks directly to Provider Assist’s wider approach – a tech developer team that isn’t isolated behind closed doors but works with and across other departments, and remains accessible and responsive to feedback.
“We wanted to build apps that put people first, not tech,” says Tabone.
And given the sensitive nature of the data the app would be leveraging, trust was and remains an essential component of the digital journey. In Salesforce then, Provider Assist found a partner that valued trust as much as they did; in Heroku they discovered a platform that complemented a culture built on trust and accessibility.
“Salesforce really instilled confidence by articulating trust as a core value of their own culture,” Tabone explains.
The need for speed
Because Heroku eliminated the need to build app infrastructure, the development team - which included a Salesforce developer to help align and integrate the app across Provider Assist’s other Salesforce platforms - could move with speed and agility.
“By using the power of clicks, drag and drop workflows and Salesforce ‘no code’ functionality, we could build stuff really fast,” says Tabone. “A lot of problems could be easily fixed with what Heroku already had in place, allowing developers to focus on addressing other challenges.”
And Heroku proved accessible enough that even those without tech backgrounds could understand it enough to communicate their needs and feed back to the development team.
“We really leveraged the power of Heroku to bring teams and product together, and to get to market faster,” explains Tabone. “We’d get bite sized chunks out to the market so people could touch and feel and get connected with the product.”