Service Cloud Voice Pricing

Unify telephony with digital channels and CRM data on the #1 CRM platform.

Choose the right edition for your business needs.

Service Cloud Voice for Partner Telephony

Integrate telephony with your CRM.

$ 70
AUD / User / Month
  • Connect Telephony and Services from your Preferred Partner
  • Phone Calls as Data in the Agent Workspace
  • Voice Powers Real-Time AI and Productivity Tools

Service Cloud Voice with Amazon Connect - 750 Minutes

Support agents on the phone for 750 min/mo.

$ 105
AUD / User / Month
  • Preintegrated Telephony with Amazon Connect
  • Phone Calls as Data in the Agent Workspace
  • Voice Powers Real-Time AI and Productivity Tools

Service Cloud Voice with Amazon Connect - 2,000 Minutes

Support agents on the phone for 2,000 min/mo.

$ 175
AUD / User / Month
  • Preintegrated Telephony with Amazon Connect
  • Phone Calls as Data in the Agent Workspace
  • Voice Powers Real-Time AI and Productivity Tools

Service Cloud Voice with Amazon Connect - 5,000 minutes

Support agents on the phone for 5,000 min/mo.

$ 280
AUD / User / Month
  • Preintegrated Telephony with Amazon Connect
  • Phone Calls as Data in the Agent Workspace
  • Voice Powers Real-Time AI and Productivity Tools

Compare editions and top features.

Service Cloud Voice for Partner Telephony

AU$ 70

user/month

Service Cloud Voice with Amazon Connect

AU$ 105

user/month

Service Cloud Voice with Amazon Connect

AU$ 175

user/month

Service Cloud Voice with Amazon Connect

AU$ 280

user/month

Preintegrated Telephony with Amazon Connect

750 platform minutes 2,000 platform minutes 5,000 platform minutes

Phone Calls as Data in the Agent Workspace

Voice Powers Real-Time AI and Productivity Tools

*transcription requires partner license

Universal Call Controls and Agent Presence

Cross-Channel Supervisor Monitoring and Management

Live Call Data Visibility for Coaching, Onboarding

Omni-Channel Analytics within CRM

Next, choose the Success Plan right for you.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Learn at your own pace with free self-guided resources.

  • Explore self-guided resources.
  • Online learning to upskill teams
  • Global Trailhead community

Premier Success Plan

Fast track your success now with easy and expert guidance.
  • Access to 24/7 support
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximise ROI with proactive, personalised expertise

  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24x7 support response times

Maximise ROI with the world's #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.

Service Cloud Voice Pricing FAQ

A user license is $70 AUD per user/month if you use your own telephony provider. A user license with Amazon Connect for 750 minutes/month is $105 AUD per user/month. A user license with Amazon Connect for 2,000 minutes/month is $175 AUD per user/month. A user license for 5,000 minutes/month is $280 AUD per user/month.

Yes, the cost is $70 AUD per user/month if you'd like to use your own telephony provider.

Salesforce offers three success plans for Service Cloud Voice: Standard, Premier, and Signature

Service Cloud Voice typically uses annual contracts, but chat with a sales representative to discuss payment and billing options.