Generative AI chat bots and unified customer data elevates Air India's service to new heights
Imagine boarding a flight where the air host already knows your journey—right down to a slight delay. They greet you with a complimentary beverage, ensuring you feel reassured and valued for choosing their airline. Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, reveals how they are leveraging generative AI chatbots and unified customer data to redefine customer loyalty and deliver unparalleled airline experiences.
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Dr. Satya Ramaswamy
Chief Digital and Technology Officer at Air India
Dr. Satya Ramaswamy is Chief Digital and Technology Officer at Air India. His mission is to make Air India the most technologically advanced airline in the world. Dr. Ramaswamy spearheads the comprehensive ground-up rapid digital transformation of Air India from a government-owned legacy airline into a modern global private airline that will be one of the largest in the world. His focus is on accomplishing 'digital transformation without disruptions'. Previously, Dr. Ramaswamy led the disruption-free seamless technology integration and merger of Air India and Vistara, two full-service carriers in the Tata Group.