Human Empathy Powered by AI: Featuring India’s Retail Electronics Giant, Croma
Discover how Croma’s focus on “human empathy powered by AI” is reshaping retail. With a customer-first philosophy and an omnichannel approach, Croma nurtures customers from their first research to long after the sale—making every purchase a family affair and building lifelong loyalty beyond the warranty.
These insights and more from Shibashish Roy, Deputy CEO, Croma.
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Shibashish Roy
CEO at Croma
Shibashish Roy is CEO at Croma. Shibashish leads a passionate team committed to revolutionising the way lndia shops and owns electronics. He spearheads the creation of omni-experiences, where innovation meets excellence and where every customer's journey shapes our future.