Why Customer Experience is the Real Engine of Business Growth at TVS Motor
In a world increasingly driven by data, TVS Motor is accelerating its growth by putting customer experience at the core of its strategy. This episode explores how AI and real-time engagement data are helping TVS Motor achieve a 30% increase in customer contactability while running over 1,000 content campaigns each month. Saurabh Khullar shares how the company’s focus on CX is paving the way for organic growth and competitive edge in the connected vehicle sector. Learn how TVS Motor is transforming ride data into actionable insights that boost engineering, enhance customer loyalty, and position the company as a true mobility solutions provider.
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Saurabh Khullar
Chief CX Officer at TVS Motor
Saurabh Khullar is Chief CX Officer at TVS Motor. Saurabh brings over 21 years of experience from food & beverage and telecom retail, to founding digital startups and venture capital. He has also led complete digital transformations of established brands in media and automotive, to mobility disruptions.