Thanks for joining us in Melbourne!

We can’t wait to see you at a future event.


We’re on your doorstep so come say g’day at Salesforce Live Melbourne!


A sample of the speakers

bringing the inspiration


Leigh Barnes

Chief Customer Officer
Intrepid Travel

Rudi Khoury

Executive Vice President - Marketing & Digital Transformation
Fisher & Paykel

Pip Marlow


Venue Details

Level 2, Crown Conference Centre
Wednesday, 16 November 2022
8:00 a.m.–12:30 p.m. AEDT
COVID-19 Entry Requirements: All attendees will be required to follow all COVID-19 health and safety protocols issued by Salesforce, the venue, and local health authorities.

On the day

Agenda subject to change.
All times listed in AEDT.
Our team is busy building an exciting program, so stay tuned for more updates.
Welcome Coffee, Registration & Salesforce Live Campground (Expo)
Keynote: It’s a New Day for Customer Magic!
Discover how to drive business growth with magical customer experiences. Be inspired by Intrepid Travel, catch major Salesforce announcements, enjoy exciting speakers and so much more.
Breakout 1: Your Sales Playbook for Efficient Growth
We’re defining the future of sales technology to be digital-first, accelerated by hyper-automation and powered by AI and data. Come see the new Sales Cloud – your complete sales platform for efficient growth. And learn how Lyndon Cookson, Digital Experience Lead from CreativeCubes.Co creates personalised customer experiences to consistently convert new leads, retain customers and deliver a net promoter score of 96.
Breakout 2: Securely Deliver the Future of IT, Today
Save time, reduce cost and do more with less. Join us to see how IT Trailblazer Josh Pell, Manager of Customer & Digital Experience, Coliban Water is securely unlocking data across the Customer 360, automating with low code and scaling.
Breakout 3: Scale Service Your Customers Love
Today, every customer service leader in every industry must do more with less. The key: reduce costs by creating connected, personalised experiences that scale — from the contact centre to the field. Come and hear our Trailblazer Rudi Khoury, EVP Marketing & Digital Transformation, Fisher & Paykel, talk about the changes made to improve customer experience across the organisation, where to focus energy and how to maximise returns.
Breakout Room 1 (Upstairs): Deliver Marketing Moments that Count by Maximising First-Party Data to Drive Conversions and Loyalty
Cookieless future. Tighter budgets. Marketers, we got this — thanks to CDP and Marketing Cloud. See how real-time engagement makes every moment count so that you can build trusted relationships at scale. And learn how Robert Lopez, General Manager - CX, Brand & Innovation at Norths Collective, is leading with a first-party data strategy to grow customer lifetime value and increase brand loyalty.
Breakout Room 2 (Downstairs): Accelerate the Future of Work with Slack
Slack is the Digital HQ for the most resilient companies in the new economy. Hear how Anshu Arora, Director of Marketing and Sales at RMIT Online is driving productivity, efficiency and value across Customer 360 with Slack's latest innovations.
Breakout Room 3 (Downstairs): Unlock Analytics Everywhere for Everyone
In uncertain times, data can be your guide. See how Tableau and CRM Analytics can surface insights across Customer 360, bring teams together, automate processes, and drive better decisions.
Trailhead Academy Sessions

Stop by the Trailhead Academy in the campground and join us for the following sessions, which will be running all throughout the day.

  • Get started with Customer Data Platform Powered by Genie
  • Discover the New Salesforce Associate Certification
  • How Salesforce Skills Programs Are Building Talent
Networking Lunch in the Salesforce Live Campground
Sponsored by Salesforce Commerce Cloud.

Salesforce Live
is coming to a city near you.

We’re hitting the road and heading to Perth, Auckland and Brisbane.
Invite your fellow Trailblazers and colleagues from across Australia and New Zealand.
Have additional questions about Salesforce Live?
Check out our FAQ page.


8 November
The Westin


22 November
Aotea Centre


24 November
W Hotel

We want to give a heartfelt thanks to our sponsors


Thanks for joining us in Melbourne!

We can't wait to see you at a future event.