Agentforce World Tour Sydney 2025 FAQ

Event Information

Salesforce Agentforce World Tour Sydney will take place on Wednesday, 26 February 2025, between 8:00 a.m. and 5:30 p.m. AEDT.

ICC Sydney, 14 Darling Drive, Sydney, NSW 2000. T: +61 2 9215 7100.
See directions via Google Maps, or visit Getting to ICC Sydney for more information.

Agentforce World Tour will take place on Levels 1 to 5 of the Exhibition Centre.
Event check-in will occur via the Event Deck on Level 4, accessible from the Level 2 concourse. There will be signage throughout the venue to help you navigate Agentforce World Tour Sydney.

Subject to our prior approval, yes, your child may attend the event under your supervision for the duration of the event. Please email us prior to the event at apacevents@salesforce.com and we will advise of any special information you need to be aware of (such as location of feeding rooms, any service of alcohol to avoid and publicity release requirements).

Yes - Agentforce World Tour Sydney will feature in the Salesforce Events app (available on Apple and Google). Use this app to create your perfect schedule, explore the event map, and get important event information. Full event information will become available in this app closer to the event date.

We have secured a small room block at the W Hotel Sydney at a rate of $400.00 AUD per night. Click here to book.

Other hotels that are close to the ICC Sydney:

Sofitel Darling Harbour
Novotel Darling Square
Novotel Darling Harbour
The Woolstore 1888 by Ovolo
Crowne Plaza Sydney Darling Harbour
Vibe Hotel Darling Harbour
Rydges Darling Square
Holiday Inn Darling Harbour

Please see the following menu:
Morning Tea:
-Blueberry and citrus cheesecake muffin with brown sugar crumble. GF V
-Plant based feta cheese, snow peas, maple glaze, rivermint and candied yuzu tartlet. GF VE

Lunch (12:40 p.m.–1:40 p.m.):
-Baguette: Roasted chicken, celery, seeded mustard, lettuce, cucumber and tomato with mayonnaise.
-Wrap: Tandoori marinated tofu, roasted sweet potato, vegan raita yoghurt, mixed greens and herbs. VE
-Salad: Maple roasted pumpkin and kale salad with cranberries, vegan feta, shredded carrot, chickpeas, toasted pepita seeds and citrus vinaigrette. GF VE

Afternoon Tea:
-Amarena cherry and chocolate cake, dark chocolate mousse, mascarpone crème Chantilly.
-Peking duck pancake, cucumber, chive with sesame and hoisin sauce. DF

There are a wide variety of outlets in and around ICC Sydney. Click here for options. If you leave the venue throughout the day, you must re-enter through security and have your credentials checked.

Yes, we will be accommodating special dietary restrictions, if you registered and provided your requests prior to February 14th. Please input any dietary needs when registering so we can accommodate them. On the day, customers with dietaries will be communicated with the pickup location of these items. Otherwise, our general lunch menu caters to regular requirements.

The Campground is located on Level 1, access via Level 2 escalators. Breakouts, Catering, Product Showcase, Sponsors, and more are located here, and will be active from 8:00 a.m.–5:30 p.m.
The Keynote is located on Level 4 via Door 5.
You can visit the Visitor Centre on the day for a breakdown of sponsors and their locations.

The Keynote is on Level 4, Hall 5, via Door 5 & 6 Foyer.
To join the queue, go to Level 4 of the exhibition centre and follow the directions of Salesforce Ambassadors. Queuing will start approximately 30 minutes before the keynote begins. The Keynote Room will not be accessible before this time or via any other entrance.
If you do not receive a seat in the Keynote room, please return to the Campground, where you can watch the Keynote from a live feed in all breakout areas.

Yes – you’ll want to stick around until the end of the day! Aussie Icon. Legend. Sparkie turned Ultramarathon man Nedd Brockmann will share his journey of resilience and purpose. He ran 1,600km in 12.5 days. He didn’t sleep for 24 hours. He battled through injury. Raising millions for homelessness. Nedd will inspire you to smash limits and pursue your dreams. And he’s only 24 years old. He will be worth the wait, we promise.

Braindate helps you tap into the experiences and expertise of your fellow participants at Agentforce World Tour Sydney. It’s an easy way to connect and learn from others through conversations about topics you care about. Share your knowledge and book one-on-one or group conversations called a Braindate with other participants on the Braindate platform, then meet in person for engaging discussions. Join industry peers and thought leaders to deepen customer relationships, increase productivity, and transform your business into an AI Enterprise with CRM + AI + Data + Trust.

Once Braindates are live on 5 February, log into the Agentforce World Tour Sydney Braindate Platform to complete your profile. Check back then for the log in link and further details.
Once you've signed up, you can join Braindate topics you find interesting on the Topic Market.
On the day, meet up on-site in the Braindate Lounge.

Registration

The event is complimentary, excluding parking.

Registration includes access to the Keynote, breakout sessions, Campground, as well morning tea, lunch, and refreshments.

You will receive your e-ticket via email or SMS (provided you opt-in to receive event updates via your mobile during registration) the morning of the event.
When you arrive at the venue, showing your e-ticket on your mobile device will allow for speedy entry. If you do not have it available or did not receive it, you will still be able to check in.

Please email apacevents@salesforce.com if you would like to change or cancel your registration.

Please note that registrations are non-transferrable.

Please check your SPAM folder if you do not receive your e-Ticket. On the day, see an Ambassador or visit the registration help desk if you are still unable to locate your e-Ticket and they will be happy to help.

Venue information

Yes it is! Please click here to be taken to our Agentforce World Tour Sydney Accessibility guide. This guide will walk you step-by-step throughout the day, and it is screen reader compatible.

You can request accessibility accommodations and services when registering for Agentforce World Tour by indicating that you have accessibility requirements on the form. A representative will reach out to discuss your needs to make sure your experience on site is enjoyable.

Please submit your request by Wednesday, 12 February 2025. Requests are honoured to the maximum extent possible.

Alternatively, please email us at apacevents@salesforce.com at any time with any needs.

Please see the full scope of accessibility features offered by the ICC here.

Step free entrances are available at Iron Wharf Place and Woodward Fountain via automatic sliding doors. Internally, elevators to all levels are located on the ground floor to the left of Convention Café or to the right of the Customer Service Desk.

ICC Sydney has equitable and step-free access to every conference, exhibition and entertainment venue. The Convention Centre, Exhibition Centre and Aware Super Theatre are seamlessly connected via the step-free level two concourse which can be accessed from all three venues.

Yes, the International Convention Centre in Sydney provides accessible car park spaces. Please see further details on accessible parking here.

Yes.

Accessible toilets, ramps and spacious passenger lifts are available throughout the venue. Lowered or angled counters are located at key retail and customer service points.

A limited number of wheelchairs are available for hire free of charge. Wheelchairs can be collected from any customer service desk throughout the venue.

Yes: male, female, gender neutral and accessible toilets are located throughout the venue. Primary access is at the front and back of the Customer Success Expo halls.

Additional restrooms are located on levels 3-5, along the walkway.

Yes. Priority seating is available in the keynote and breakout spaces. You can request this service and others when registering by indicating that you have accessibility requirements.

If you require reserved seating in the keynote, please plan to arrive 30 minutes before the keynote begins.

Yes, guide dogs and other registered assistance dogs are welcome in all areas of the venue.

Yes, you can request an auxiliary aid or AUSLAN sign interpreter (subject to notice and availability) when registering by indicating that you have accessibility requirements. A representative will reach out to discuss your needs to make sure your experience on site is enjoyable.

If you need an escort on the day, please let us know at the registration help desk and we will be happy to help you navigate to your destination.

Yes, there will be rest stops strategically placed throughout the venue. Priority is given to individuals with disabilities.

We will have a lower height table at registration. If you would like access to lower hight tables in other areas, you can request this, and anything else you may need, when registering by indicating that you have accessibility requirements.

During the event, Salesforce employees and event staff will able to assist with accessibility requests at the registration help desk. Event and venue staff will also be able to answer accessibility questions.
Additionally, you can email apacevents@salesforce.com with any questions.

The best taxi drop-off and pick-up locations include Iron Wharf Place next to the Sofitel Darling Harbour and Zollner Circuit on the Southern end of Aware Super Theatre (ICC Sydney Theatre), both accessed via Darling Drive.

The guide to get to the venue is available here. There are several public transport options, including Sydney Light Rail, train, bus, ferry and water taxi.

ICC Sydney operates two 24-hour car parking stations with a total of 826 parking spaces, including 12 disabled parking bays, 25 motorcycle parking spaces, 50 bicycle racks and 20 electric car charge spaces. Full information and rates available here.

Male, female, gender neutral and accessible toilets are located throughout the venue. Primary access is at the front and back of the Campground hall.
Additional restrooms are located on levels 3-5, along the walkway.

Cloaking is available at the cloak room in Hall 7, Level 4 (right before registration), available from 8:00 a.m.–5:30 p.m.

ICC Sydney has wheelchair-accessible parenting rooms with a feeding area, change table and food preparation area. Dedicated parenting rooms can be found in the following locations:

Convention Centre Ground Level — Located in the corridor next to the cafe directly opposite the first aid room
Convention Centre Level 2 — located in the corridor on the right between Parkside Ballroom and The Gallery, before you reach Pyrmont Theatre and foyer
Exhibition Centre Level 2 — located directly to the right of Hall 3 entry point
Aware Super Theatre Level 2 — located directly to the right of Door 4 entry point.

Please note that if you wish to leave the venue, you must re-enter the Event on Level 4 through the initial security checkpoint.

There isn’t a dedicated prayer room within the venue. If this is something you require, please email us at apacevents@salesforce.com.

A dedicated First Aid room can be found on level 2, however contact a member event staff who can raise a first aid response. First aid teams can respond anywhere onsite.

Yes, refillable water stations are located throughout the Campground. We advise to bring your own refillable bottle.

The ICC is a strictly non-smoking venue. Smoking is not permitted anywhere inside the venue. Please keep in mind that if you wish to leave the venue to smoke, you must re-enter and go through security before returning to the event.

Yes, and Wi-Fi details will be printed on the back of your attendee badge.

Additional information

It’s our priority to ensure a safe environment for everyone attending Agentforce World Tour. As such, we utilise security scanning measures for attendees. Small and large suitcases are not permitted into the event, but cloakroom facilities will be available before you enter the main registration area.
For detailed on prohibited information, please click here.
If you see something, say something. Call the National Security Hotline on 1800 123 400.

Please contact a member event staff who can raise an emergency or first aid response. First aid teams can respond anywhere onsite.

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.
Our code of conduct outlines our expectations for participant behaviour, as well as the consequences for unacceptable behaviour.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realise a safe and positive conference experience for everyone.

A sign that reads Agentforce, humans with agents drive customer success together.

When and where will the event take place?

Where is Agentforce World Tour within the International Convention Centre (ICC)?

Can my child attend the event under my adult supervision?

Will there be an event app?

I’m traveling from out of town. Where should I stay?

What food and beverage will be provided at the event?

Where can I eat outside the event?

Will special dietary lunches be provided?

Where is the Campground and what time does it open?

How do I access the Keynote?

Will there be a closing keynote?

What is a Braindate?

How do I sign up for a Braindate?

How much does the event cost?

What’s included with my registration?

When will I receive my e-Ticket?

I need to change or cancel my registration. Who should I contact?

I still haven’t received my e-Ticket. What do I do?

I would like a break down of the day so I know what to expect, is something like this available?

Where can I communicate my accessibility requirements?

What accessibility features and services does the International Convention Centre (ICC) Sydney provide?

How do I access the ICC Sydney?

Is accessible parking provided at ICC Sydney?

Is ICC Sydney wheelchair accessible?

Will there be gender neutral and accessible toilets available?

Is there priority seating, dispersed wheelchair, or unobstructed view accessible seating available?

Are guide and/or assistance dogs welcome at ICC Sydney?

Can I request an auxiliary aid, sign interpreter, or escorts if I am blind or have low vision?

Will there be rest stops available around the the venue for me to sit down if I get tired?

Will lower height tables be available for registration, breakout sessions, and demos?

Who can I contact on site for accessibility requests or questions?

Where should I be dropped off/picked up if traveling by taxi/rideshare?

What are the public transport options?

Is parking available onsite?

Where are the toilets located? Will there be gender neutral options?

Where can coats and bags be stored?

Where is the Parents Room located?

Will there be prayer rooms available?

Where are the locations for the first aid room facilities?

Will there be water stations available?

Are there designated smoking areas?

Does the event offer free Wi-Fi?

What security measures will be in place?

What are the emergency and first aid procedures?

Does Agentforce World Tour have a code of conduct?