Frequently asked questions (FAQ)


Event Information

Salesforce World Tour Sydney will take place on Wednesday 4 March, 2020 between 8:00 a.m. and 5:00 p.m. AEST.
Salesforce World Tour Sydney will take place virtually via livestream. Livestream details coming soon!
The safety and wellbeing of our employees, customers, and community is our number one priority. By making World Tour an online experience, it eliminates the need for attendees to attend in person and travel to Sydney while enabling them to still benefit from the event content.
We will be re-imagining World Tour and delivering an online experience on March 4. We will not deliver a physical World Tour at another time during 2020.
The safety and wellbeing of our employees, customers, and community is our number one priority. We have been closely monitoring the COVID-19 Coronavirus outbreak and believe this is the right decision at this time.
This event is complimentary.
Your registration provides you with access to watch the virtual keynote and breakout sessions live on the day of the event.
Join Pip Marlow, CEO Salesforce ANZ and special guests who are transforming their industries together, driving exceptional customer experiences, and enacting meaningful change.

Salesforce will showcase how the world's leading companies, like Fisher & Paykel, are planning to take advantage of new products and technologies such as Salesforce Customer 360, Einstein Voice Skills, and more, to change the way their employees innovate, skill up, and deliver integrated customer experiences.
View our agenda page here.
While we hold regular events in other cities in the Asia Pacific region, Salesforce World Tour Sydney will be held virtually this year so you can attend from the comfort of your location.

Check out our Events page to see other events across all of Asia Pacific.
Nothing is more important than the health and safety of our stakeholders. Over the last few months, we have been closely monitoring the evolving situation with the COVID-19 Coronavirus outbreak to ensure we are taking every precaution to look after our customers, partners, and employees.

After careful consideration of our stakeholders and reflection on our values, we’ve decided to change the format of our World Tour in person event on Wednesday 4 March to be an online experience.
The advice sought in making this decision was unique to the event and our company values. Other companies should conduct the same assessment and take action appropriate to their needs — which may differ from ours.
Extensive consultation was undertaken locally and globally with medical and security experts to understand the potential scenarios in making this decision.
Salesforce is making this decision based on our own unique set of parameters and does not have any specific position on broader policies in relation to COVID-19 Coronavirus. For further information please refer to

Registration and Virtual Access

If you have registered for World Tour Sydney 2020, your registration carries over automatically to the live-streamed online experience. If you wish to cancel your registration, please email
You will receive your access link to the virtual event the day before the event.
Please check your SPAM mailbox. If you are still unable to locate your access link email and we be able get your personalised access link.
Please email if you would like to change or cancel your registration.
All sessions streamed live on World Tour Channels 1-3 will include closed captioning - refer to agenda here.

Code of Conduct

We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.

Our code of conduct outlines our expectations for participant behaviour, as well as the consequences for unacceptable behaviour.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realise a safe and positive virtual experience for everyone.

Still have questions? Contact us and we will get back to you shortly.
Stay tuned for further updates up until the event.