Highlights by Role


Whether you’re a company of five or five thousand, you'll learn how to drive innovation to take your business to the next level of customer success. Check out what you can expect at Salesforce World Tour by job role and by key industries.



Sales isn't just about the sales department anymore – to ensure you can exceed customer expectations, you need a platform that can help you find selling opportunities throughout your business. Learn how to supercharge sales growth by connecting sales with service, marketing, and more. To setup your sales team for success, Sydney World Tour is the perfect place to learn about sales productivity and insights, quoting and billing or territory management from our experts and Customer Trailblazers. Discover key tools, including Sales Cloud, Salesforce CPQ and Billing, and Salesforce Maps – delivered on a lightning-fast platform with a layer of artificial intelligence to help everyone be more productive from anywhere.


For customer service leaders wanting to make service a strategic advantage for their organisations, join us to discover how the world’s #1 Service platform can help you transform your customers experience by putting them at the centre of your business. Hear how leading companies are using intelligence to power every conversation and disrupt their industries with new technologies such as AI, Bots and IoT to improve productivity and reduce effort across channels. Network with fellow service leaders, learn best practices, hear from thought leaders and product experts. Topics covered include field service, creating engaging self-service communities, seamless digital engagement and contact centre best practices.


For leading marketers, you will learn how to make the most of every customer interaction by creating engaging customer interactions that deliver exceptional brand experiences. Here you will see the latest in email, mobile, social, web, and journey management, as well as all the other solutions Salesforce has for marketers. Hear from the best in the region and connect with your customers like never before.

Small Business

More and more small businesses are benefiting from the incredible, growth-driving capabilities of Salesforce's solutions designed specifically for small business. Small businesses will learn how Trailblazers at growing organisations are using technology to find the right customers, win more deals, keep customers happy, and connect everything they do.


In a world where agility and speed can disrupt markets overnight, companies look to their technology leaders to deliver digital transformation. Join us as we unveil the next generation Customer 360 Platform, and learn how IT leaders build connected experiences, continuously deliver sustainable innovation, and empower everyone across their organisations with innovations from process automation to AI to blockchain.


Check out the amazing Trailblazers as they share insights on everything from headless commerce; a world post Hayne Royal Commission; the correlation between trust and great government customer service; the increased focus on patient-centric care in healthcare to the integration of digital technology into manufacturing and consumer life.