Salesforce Launches Industries AI: 100+ Out-of-the-Box AI Capabilities that Tackle Industry-Specific Pain Points Across 15 Industries.
Learn moreDeliver customer experiences that fuel growth with Agentforce.
Now brokers, producers, advisors, bankers and service representatives can proactively connect with customers to deliver AI powered high value experiences. Agents partner with your employees to take on manual work so team members can focus on growing trusted relationships and revenue.
Leading brands achieve success with the #1 AI CRM for Financial Services.
The proof is in the numbers.
1.4B
financial accounts powered by Financial Services Cloud*
Salesforce powers financial accounts across the globe.
188
%
return on investment*
Financial institutions experience transformative gains with Salesforce.
15-45
%
increase cross-sell and upsell**
Financial Services organisations report significant business impact with Salesforce.
* Nucleus Research ROI Case Study. ** FY23 Customer Success Metrics.
See what's new in the Financial Services industry.
Trusted AI for Financial Services
Financial Services AI offers the essential building blocks for wealth management, banking and insurance organisations to deploy trusted AI solutions powered by your data, personalised for your customers.
Transaction Dispute Management
Skip the manual dispute process with AI-powered tools that streamline transaction dispute management in Financial Services.
Client Meeting Preparation
Ease the process of preparing for meetings by using AI to create brief summaries of recent communications and interactions into one overview.
Personalised Engagement
Use data and AI to create personalised interactions and summaries for clients in the banking, wealth management and insurance industries.
Campaign management
Simplify Financial Services complaint management with AI-powered tools and AI-generated summaries that expedite the process.
The Best of Dreamforce for Financial Services
Hear Financial Services brands and experts share how they grow revenue with data and trusted AI to create lifetime customer loyalty and success using Salesforce.
Customised solutions designed for Financial Services on the the world's most innovative AI CRM.
Explore a complete portfolio of best-in-class apps and Financial Services software, purpose-built for the industry.
Scale Service
Automate service engagements across digital and in-person experiences.
Streamline Onboarding
Deliver a frictionless experience and make a great first impression.
Personalise Engagement
Empower financial success with actionable financial goals powered by data and AI.
Our purpose-built products take Financial Services firms further.
Financial Services Cloud
Discover the power of the world’s #1 AI CRM for Financial Services.
Accelerate digital process innovation across the front, middle and back office and put your customer at the centre of everything. Unlock data and insights to build customer trust and increase employee productivity with Financial Services Cloud - a single, connected Financial Services AI CRM.
Financial Services Cloud Einstein 1 Edition
Accelerate customer growth and loyalty with AI, data and CRM in this simplified package.
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Data Cloud for Financial Services
Data Cloud puts all of your data from core banking and insurance systems to work for your customers.
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Service Cloud for Financial Services
Boost productivity without sacrificing the personal touch your customers love with industry-tailored solutions.
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Achieve customer satisfaction goals and drive lifetime loyalty.
Banking
Retail Banking
Deliver connected and personalised experiences to customers with automation.
Commercial Banking
Customise experiences and simplify onboarding to strengthen relationships, generate referrals and scale fast.
Mortgage and Lending
Create operational efficiency and simplify the experience for borrowers by bringing the entire lending lifecycle online.
Corporate Investment Banking
Deepen relationships and create operational efficiency with differentiated insights and compliant deal management.
Insurance
Property and Casualty
Put policyholders first and deploy faster with interactions designed to help you to stay ahead in increasingly digitised markets.
Agencies and Brokerages
Deliver success now by empowering your agency or brokerage with digital-first technology, unified insights and automated workflows.
Life and Annuity
Connect with customers and give them the support they need without complicated software or distractions.
Group Benefits
Manage the entire benefits lifecycle by connecting your teams, reducing unnecessary steps and scaling fast.
Wealth and Asset Management
Lead Management
Modernise client engagement, increase client satisfaction and fuel advisor productivity by delivering automated, data-driven experiences on an integrated platform.
Asset Management
Deliver a unified experience, scale sales team productivity, reduce costs and automate service experiences for clients.
Get more value out of AI with Industries AI.
Learn how to create prompts for your business needs and bring them into the flow of work.
Maximise ROI with the #1 Success Ecosystem.
From support, expert guidance and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
Get the most out of Financial Services software and data with thousands of partner apps and experts.
Our powerhouse partners extend the impact of Salesforce for Financial Services software.
Being able to see all the communication – chat transcripts, emails, phone calls – on the member's profile page has totally transformed agent and member experiences.
Olivia BolesDirector, Operations Projects, PenFed
Keep up with the latest Financial Services trends, insights, and conversations.
Learn new skills with free, guided learning on Trailhead.
Ready to take the next step with the world’s #1 AI CRM for Financial Services?
Start your trial.
Try Financial Services Cloud free for 30 days. No credit card. No installations.
Talk to an expert.
Tell us a bit more so the right person can keep in touch faster.
Watch a demo.
Learn how Salesforce for financial services empowers customers' financial success.
Salesforce for Financial Services FAQs
With Salesforce for Financial Services, financial firms can achieve lifetime value with their customers. Financial Services software makes it easier to grow and maintain trusted relationships, drive personalisation at scale and reduce their cost to serve.
Salesforce offers a complete portfolio of best-in-class business apps that are purpose-built for financial services institutions. Our solutions address sales, service, marketing and data needs for customer satisfaction goals, client onboarding, personalised financial engagement, underwriting and claims processing, to name a few.
Financial institutions across the globe utilise varying Financial Services software in the Customer 360 suite of applications, including Financial Services Cloud, Data Cloud, MuleSoft, Sales Cloud, Service Cloud, Marketing Cloud, Tableau and Slack.
Users can improve efficiency and reduce risk by reuse business processes across channels and automating data collection, document generation and workflows. Additionally, use Financial Services software to connect financial, transaction and CRM data using a range of prebuilt-to-customised accelerators that scale for high volume.
Choose the Financial Servicesproduct that's right for you by evaluating the individual needs of your business. Consider if you need to personalise customer engagements, scale service interactions or streamline your onboarding experience. Salesforce Financial Services Cloud has a variety of editions you can customise to your business needs. See details here.
Automation and AI are improving experiences for Financial Services firms across data, sales, marketing and service use cases. AI in banking, insurance and wealth provides time-saving opportunities that improve the customer experience, discover opportunities faster, scale personalisation and more.
