Einstein Bots
Automate personalised, intelligent service across every channel and every part of your business with AI-powered customer service chatbots built directly into your CRM.
What can you do with your new AI chatbots for customer service?
Boost productivity and empower service teams to do more with less. Deflect cases and save time by automating simple to complex processes.
Build fast, innovate more—with clicks, not code.
Get started fast with an intuitive, point-and-click interface that will enable you to build and launch bots in minutes.
Effortlessly scale service across regions. Train and maintain a single bot and NLP model that supports multiple languages.
Deploy conversational AI everywhere.
Scale 24/7 self-service automation everywhere your customers are from your website, mobile app, SMS, WhatsApp, Facebook Messenger and more.
Deploy chatbots to any part of your business from marketing, sales, and HR. Use custom bots to qualify and convert leads and streamline processes.
Seamlessly connect bots, data, and processes on a unified platform.
Automate simple & complex business processes by easily connecting Einstein Bots to enterprise-scale workflows for faster resolutions.
Tap into real-time data from across the Customer 360 and third-party systems to personalise every bot interaction with intelligence.
Measure, track, optimise. Continuously improve bot performance and track its impact against critical business KPIs with prebuilt reports and dashboards.
Extend the power of Einstein Bots with these related products.
Digital Engagement
Deliver seamless, personalised conversational experiences across channels — at scale.
Contact Centre
Deliver service across all channels — phone, self-service, messaging, and chatbots — at scale.
Service Cloud Einstein
Use AI to boost productivity, personalise customer interactions, and scale service across channels.
Self-Service
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Einstein Bots Pricing
Einstein Bots is included in Service Cloud Unlimited Edition, but to add seats and unlock access to SMS, Facebook Messenger, and more, we also recommend Digital Engagement, a Service Cloud Einstein add-on that maximises chatbot functionality.
Digital Engagement
Reach customers across every digital channel.
$
105
AUD / User / Month
- Chat for Web or In-App
- Messaging (WhatsApp, Facebook Messenger, SMS)
- Einstein Bots
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
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Customer Service Chatbot FAQ
A chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to simulate human conversation. Chatbots can be deployed across channels to help service teams scale by enabling customers to find answers to common issues faster and automating routine tasks.
AI chatbots enhance customer service by providing instant 24/7 customer support and faster resolutions for high-volume, low-complexity cases. For issues that require a human touch, chatbots can also collect information upfront and give agents the context they need to solve issues faster.
Start by analysing the issues that your agents are addressing to identify common issues the bot can resolve. Then implement NLP and machine learning algorithms. Next, train and test your chatbot using real or simulated data. Finally, integrate the chatbot with your customer service channels.
AI chatbots can be built to meet a range of needs in both business-to-consumer (B2C) and business-to-business (B2B) environments. Organisations of any size and industry can benefit from live chat software from e-commerce, financial services, travel & hospitality, software & cloud services, healthcare, telecommunications, and media.
Consider choosing a chatbot solution that's connected to your customer data, knowledge bases, and business processes built in your CRM. With access to the right customer data and workflows, chatbots can deliver personalised interactions and enable more efficient customer service.