Harness the full power of the Customer 360 . Give agents contextual data like order history, customer records, payment terms, service tools — all on one screen.
Transform your service centre into a revenue generator that decreases costs and increases customer loyalty.
Build fulfillment workflows fast and see ROI faster with drag-and-drop tools. Start with prebuilt supply chain workflows and extend as you grow.
Boost customer satisfaction and foster lifelong loyalty while fulfilling orders fast and for less.
Upgrade in-store shopping and fulfillment so associates can provide personalised experiences. Give insight into connected store data like product inventory and more.
Connect commerce experiences with real-time inventory visibility.
Organise inventory by location to enable shop-by-store and buy online, pick up in-store capabilities.
Seamlessly connect to store apps, inventory optimisation, last-mile fulfillment providers, and more.
Salesforce Order Management — Order Visibility
Order visibility only, integrated from any third-party system.
- Native Integration to Service Cloud
- Preintegration in B2C Commerce Cloud
- International Localisation Features
Salesforce Order Management — Growth
Get AI-powered return insights and smart order orchestration for complex distribution networks.
- Complete Lifecycle Management
- Distributed Order Management
- Omni-Channel Inventory Up to 50 Locations
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Ecommerce Order Management is the process of capturing, routing and supporting customer orders from any channel. Track orders placed, allocate and surface inventory, and route orders sustainably all in one customer centric solution.
A CRM focuses on managing and nurturing your customer relationships including making a sale or managing a service case. Salesforce OMS is built directly into your CRM so you can differentiate your customers delivery and order support experience like offering same day shipping, curbside pickup or self service returns.
Bringing together connected customer data, order data and tools to help you effieicntly service orders help drive loyal experiences. Plus, with fulfillment automation you'll delivery every product with speed, cost and sustainability.
To choose the right order management consider your business needs and where your customers expectations are. Evaluate your current fulfillment and order support strategies and see if those allow you to scale in the way your customers expect. Look into how you are using connected data to your advantage, automation tools to help you differentiate every delivery and the ease of use of tools for your service centre agents to be efficient.
Fulfill your customers orders faster, reduce shipping costs and drive service agent efficiency for delightful post purchase experiences.