Extend the power of Service Cloud to Slack.

Using the Service Cloud for Slack app, agents can solve cases and incidents more efficiently, access data faster, and easily collaborate with partners.


Service Cloud For Slack App

Integrate customer satisfaction into every action.


Launch swarming into hyperdrive.

The Service Cloud for Slack integration makes it easier and faster to launch a swarm on high-priority cases. It automatically creates a channel with a prebuilt, ready-to-go swarming workflow. With Expert Finder, subject matter experts can also be looped in to solve complex cases and incidents.

Resolve customer issues faster and power service workflows.

The app reduces case resolution time by making Salesforce records — like accounts, incidents, and cases — all easily accessible in channels. Support teams can also use Slack Workflow Builder or Salesforce Flow to automatically extend key workflows across the business, helping everyone improve efficiency.

Using Slack, (IBM) support agents bring in other team members to collaborate end to end on the inquiry, easily conversing in real time . . . and fixing it faster..”


There’s a whole universe of Slack apps waiting to be discovered.

Learn more about how Slack and Customer 360 can power your growth.


Press Release

New Salesforce and Slack innovations empower companies to create their digital HQ.


See how Slack and Sales Cloud 360 make it easy to grow your business.


Case swarming with Slack: See how Salesforce support delivers better, faster case resolution.